Omni-Channel Store Leader & Team Builder

H&M; Santa Barbara (CA); On-site; USD 70,000 - 81,000; Full time

Benefits offered by this job

Staff discount 25%

Health insurance

Dental coverage

Vision coverage

401K

Job summary

H&M is seeking a Store Manager in the United States. You will lead the store team to deliver an exceptional omni-channel customer experience, drive visual and commercial standards, and implement store strategies.

You will analyze sales results, plan budgets, and optimize profitability while maintaining an inclusive culture. You will develop talent, manage scheduling, and ensure smooth store operations, including loyalty program usage and in-store sustainability initiatives.

Qualifications

• Experience leading a retail store team or multi-functional store operations.
• Ability to coach and develop staff and manage performance.
• Strong communication skills and ability to analyze sales data.

Responsibilities

• Own the omni-channel customer experience and drive visual and commercial standards.
• Lead store team to achieve sales and budget goals with actionable plans.
• Coach and develop talent; conduct performance evaluations and succession planning.
• Oversee store operations including opening/closing, stock management, and customer service.
• Promote loyalty programs and sustainability initiatives in-store.
• Ensure compliance with routines, security, and legal requirements.

Skills

Leadership

Team development

Communication

Sales analytics

Budgeting

Job description

H&M is seeking a Store Manager in the United States. You will lead the store team to deliver an exceptional omni-channel customer experience, drive visual and commercial standards, and implement store strategies.

You will analyze sales results, plan budgets, and optimize profitability while maintaining an inclusive culture. You will develop talent, manage scheduling, and ensure smooth store operations, including loyalty program usage and in-store sustainability initiatives.