Omni-Channel Retail Associate

Michaels; Spanish Fort (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Medical, dental, and vision coverage

401(k) with company match

Job summary

The Michaels distribution network operates multiple stores nationwide and is committed to helping customers express their creativity. This role focuses on delivering friendly service, guiding shoppers, and ensuring a smooth checkout experience.

In addition to cash handling and rewards enrollments, you will assist with truck unload, stocking, and keeping shelves well merchandised. The job supports Omnichannel options like Buy Online Pickup in Store and Ship From Store, with shifts including

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast checkout experience; execute cash handling to standards.
• Engage customers on Rewards program enrollments and Private Label Credit Cards.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintain stock; manage returns and go-backs.
• Support store in-stock optimization and AD set duties; assist shrink and safety programs.
• Adhere to SOPs and company policies; model positive conduct and teamwork.
• Cross trained in Custom Framing selling and production.

Skills

Retail experience

Customer service experience

Job description

The Michaels distribution network operates multiple stores nationwide and is committed to helping customers express their creativity. This role focuses on delivering friendly service, guiding shoppers, and ensuring a smooth checkout experience.

In addition to cash handling and rewards enrollments, you will assist with truck unload, stocking, and keeping shelves well merchandised. The job supports Omnichannel options like Buy Online Pickup in Store and Ship From Store, with shifts including