Omm2545J

Omm IT Solutions; Fort Meade (MD); On-site; USD 150,000 - 190,000; Full time

Job summary

Omm IT Solutions in Fort Meade, MD seeks an experienced SA to support IT systems across client/server/storage/network devices, including UNIX and Windows environments. Responsibilities include day-to-day operations, monitoring and problem resolution as Tier 1/2 escalation. The role requires a TS/SCI and Full Scope Poly Clearance.

The candidate will analyze complex problems, configure operating systems, and ensure reliable and performant IT infrastructure in a high-security environment.

Qualifications

• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Skills

Troubleshooting IT

Tier 1/2 Support

UNIX/Windows Admin

Education

Bachelor's degree in technical discipline

Tools

UNIX/Linux

Windows Server

Job description

Omm IT Solutions | Permanent W-2 Employee / Corp2Corp Contractor

Ft. Meade, United States | Posted on 05/07/2025

• Job Type Permanent W-2 Employee / Corp2Corp Contractor
• Compensation Negotiable
• State/Province Maryland
• City Ft. Meade
• Country United States
• Work Authorization Only US Citizen
• Background Check/Public Trust Clearance Active TS/SCI and Full Scope Poly Clearance
• Job Opening ID Omm2545J

Job Description

Clearance:

• Active TS/SCI and Full Scope Polygraph Clearance Required (Expired within 18 Months is also acceptable)
  

Job Description:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Responsibilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems.
  
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
  
• Manage the daily activities of configuration and operation of IT systems.
  
• Provide assistance to users in accessing and using IT systems.
  
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
  
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  
• Provide support for the escalation and communication of status to agency management and internal customers.
  
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
  
• Provide in-depth experience in trouble-shooting IT systems.
  
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
  
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
  
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
  
• Support the design of systems, mission architecture and associated hardware.
  
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
  
• Analyze and resolve complex problems associated with server hardware, applications and software integration.
  

Requirements

Required Education & Years of Experience:

• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
  

Education/Work Experience

Bachelor’s degree in a technical discipline from an accredited college or university is required.