Omm2968J

Omm IT Solutions; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

Omm IT Solutions in Washington, DC, is seeking two Journeyman Computer Support Specialists for a 100% onsite role. Schedule is Monday–Friday, 8:30 AM to 5:00 PM, ~40 hours/week. Must be a U.S.

citizen, permanent resident, or H1B visa holder, and pass FBI background checks and fingerprinting at U.S. Capitol Police HQ. The Client’s IT Unit delivers frontline technical support to ~275 professionals, handling 7–9 tickets daily, with work spanning Windows/macOS, MDM, Entra ID/AD, and security

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or closely related field.
• CompTIA Security+, Microsoft Endpoint Administrator, Apple Certified IT Professional, AWS Practitioner or higher, ITIL Foundation, or SysOps Administrator.
• Experience administering Windows and macOS in enterprise environments with security baselines.
• Experience using endpoint management platforms to deploy software and enforce policies.
• Strong IAM, MFA, and AWS-integrated identity skills.
• Ability to analyze logs and resolve authentication/connectivity issues.
• Cloud/hybrid environment experience including AWS-hosted resources.
• Excellent customer service, prioritization, and documentation skills.

Responsibilities

• Provide frontline IT support to ~275 staff via help desk system.
• Troubleshoot hardware and software issues across Windows and macOS.
• Image, configure, and validate desktops and mobile devices with security baselines.
• Manage iOS/Android devices in MDM platforms and train users.
• Administer Entra ID/Active Directory, GPOs, and identity lifecycles.
• Support macOS/iOS administration including FileVault and profiles.
• Provide on-call office support and assist with conference room tech.
• Mentor Level I technicians and document SOPs.
• Support security standards, incident response, and patch cycles.
• Assist vulnerability remediation and Nessus findings.

Skills

Windows administration

macOS administration

Endpoint management

IAM/MFA

Troubleshooting

Customer service

Education

Bachelor's degree in IT/CS

Tools

Ivanti

KACE

Microsoft Intune

JAMF

Job description

Omm IT Solutions | Permanent W-2 Employee / Corp2Corp Contractor

Washington, United States | Posted on 07/07/2026

• Job Type Permanent W-2 Employee / Corp2Corp Contractor
• Compensation Negotiable
• State/Province District of Columbia
• City Washington
• Country United States
• Work Authorization Authorized to work in USA
• Background Check/Public Trust Clearance Criminal History Background Check
• Job Opening ID Omm2968J

Job Description

PLEASE NOTE:

• It is a 100% Onsite Position in Washington, DC
• Schedule: Monday–Friday, 8:30 AM to 5:00 PM (Approx. 40 hours/week)
• Must be a U.S. citizen, lawful permanent resident, or H1B visa holder meeting all work eligibility criteria.
• Must successfully pass a favorable FBI criminal background check and be fingerprinted at the U.S. Capitol Police headquarters prior to starting work.
• Required to maintain strict confidentiality of all client information.

JOB DESCRIPTION:

The Client is a small, nonpartisan Legislative Branch agency that provides independent and objective economic and budgetary analysis to the Congress. We are seeking two Journeyman Computer Support Specialists to join the Client’s IT Unit. In this role, you will deliver advanced front-line technical support to approximately 275 professional staff members. While the daily workload averages a manageable 7-9 service tickets per day, the issues range from moderate complexity to scenarios requiring advanced troubleshooting and independent judgment. You will work collaboratively with the Client's Service Desk, Tier III Engineering, Network Operations, and Cybersecurity teams to ensure seamless service delivery and modernize the endpoint management environment.

JOB DESCRIPTION:

KEY RESPONSIBILITIES:

• Daily Operations & Support
• Provide direct support by managing requests through the help desk ticketing system and troubleshooting sophisticated hardware and software issues.
• Install, configure, troubleshoot, and maintain employee hardware, software, and peripheral components across both Windows and macOS environments.
• Deploy and configure Windows desktops, macOS systems, and mobile devices, ensuring proper imaging, configuration, and validation against security baselines.
• Register and configure mobile devices (iOS, Android) within enterprise mobile device management (MDM) platforms, and provide end-user training on authentication and secure remote connectivity.
• Administer Microsoft Entra ID / Active Directory environments, focusing on user account provisioning, group policy adjustments, and identity lifecycle management.
• Support macOS and iOS administration, including device enrollment, FileVault management, and configuration profile deployment.
• Provide on-call daily office support and assist with conference room technology setup and troubleshooting.
• Guide and support Tier I personnel by enforcing best practices, creating and validating standard operating procedures (SOPs), and reviewing escalations.
• Security & Systems Administration
• Ensure all endpoint and user interactions adhere strictly to Zero Trust and Defense-in-Depth security standards.
• Diagnose complex system issues including multi-factor authentication (MFA) failures, identity anomalies, and network connectivity problems, while protecting sensitive data.
• Analyze Windows Event Viewer and macOS Console logs to identify error patterns and develop solutions to prevent recurrence.
• Load and verify software packages using automated imaging and patching tools such as Ivanti EPM or KACE.
• Leverage platforms like JAMF and Microsoft Intune for configuration management and endpoint automation.
• Perform secure drive sanitization and destruction using approved tools like BitRaser, maintaining necessary certificates of destruction.
• Periodic Project & Engineering Tasks
• Implement imaging strategies utilizing automation and scripting to deliver secure, consistent workstation builds.
• Participate in vulnerability remediation and patch management cycles, coordinating with Nessus scan findings to address critical and high-severity vulnerabilities.
• Recommend advanced remedial measures, such as policy adjustments or driver updates, to restore functionality and prevent future issues.
• Assist in incident response activities, responding to outages, service disruptions, and emergencies.

Requirements

REQUIRED QUALIFICATION:

• Bachelor's degree in Information Technology, Computer Science, or a closely related field.
• CompTIA Security+, Microsoft Certified: Endpoint Administrator Associate, Apple Certified IT Professional, AWS Certified Cloud Practitioner (or higher), ITIL Foundation, or Certified SysOps Administrator - Associate.
• Enterprise-level administration and support experience for Windows and macOS operating systems, including deployment and adherence to security baselines.
• Experience utilizing endpoint management platforms (e.g., Ivanti, KACE, Microsoft Intune, JAMF) to deploy software and enforce policies.
• Strong capability in managing identity and access management services, specifically Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), and AWS-integrated identity solutions.
• Ability to analyze system logs and monitoring tools to resolve authentication, connectivity, and performance issues.
• Strong understanding of cloud and hybrid environments, with experience supporting AWS-hosted resources.
• Excellent customer service, prioritization, and problem-solving skills, with the ability to meet tight deadlines.
• Effective communication skills to document technical procedures, build user guides, and mentor Level I technicians.

Education/Work Experience

Bachelor's degree in Information Technology, Computer Science, or a closely related field.CompTIA Security+, Microsoft Certified: Endpoint Administrator Associate, Apple Certified IT Professional, AWS Certified Cloud Practitioner (or higher), ITIL Foundation, or Certified SysOps Administrator - Associate.