Omm2517J

Omm IT Solutions; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Omm IT Solutions in San Antonio, TX seeks a seasoned IT Systems Administrator for a permanent W-2 / Corp2Corp role to support enterprise IT infrastructure, UNIX and Windows systems, and day-to-day operations. Candidates must hold active TS/SCI and Full Scope Poly, be a US citizen, and have a technical degree with extensive hands-on experience in monitoring, troubleshooting, and incident resolution.

This position requires strong problem-solving skills, ability to work with cross-functional teams,

Qualifications

• Bachelor’s degree in a technical discipline is required.
• 5 years of additional SA experience may substitute for a bachelor’s degree.
• 15 years experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.

Skills

UNIX administration

Windows administration

Troubleshooting

IT systems support

Help Desk (Tier 1)

Education

Bachelor's degree in a technical discipline

Job description

Omm IT Solutions | Permanent W-2 Employee / Corp2Corp Contractor

San Antonio, United States | Posted on 05/05/2025

• Job Type Permanent W-2 Employee / Corp2Corp Contractor
• Compensation Negotiable
• State/Province Texas
• City San Antonio
• Country United States
• Work Authorization Only US Citizen
• Background Check/Public Trust Clearance Active TS/SCI and Full Scope Poly Clearance
• Job Opening ID Omm2517J

Job Description

Clearance:

• Active TS/SCI and Full Scope Polygraph Clearance Required (Expired within 18 Months is also acceptable)

Description:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Requirements

Education & Years of Experience:

• A Bachelor’s degree in a technical discipline from an accredited college or university is required
• 5 years of additional SA experience may be substituted for a bachelor’s degree.
• 15 years experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Responsibilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Support the design of systems, mission architecture and associated hardware.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware, applications and software integration.

Education/Work Experience

A Bachelor’s degree in a technical discipline from an accredited college or university is required5 years of additional SA experience may be substituted for a bachelor’s degree.15 years experience as a SA in programs and contracts of similar scope, type, and complexity is required.