Office Systems Associate 2

Konica Minolta Business Solutions Canada; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Konica Minolta Business Solutions Canada is seeking an Office Systems Associate 2 to perform on-site maintenance, diagnostics and repairs for KM MFPs and printers, including networking issues on Windows and Mac OS. The role requires local travel to customer sites and occasional training trips.

The ideal candidate will have strong time management, effective communication, and a professional demeanor, with technical training and relevant certifications preferred.

Qualifications

• Basic electrical/mechanical aptitude.
• Familiar with printing from common business applications.
• Proficiency in Windows and Mac OS client/server concepts.
• Strong time management and prioritization skills.
• Professional appearance and demeanor.

Responsibilities

• Self-motivated with ability to work independently.
• Performs on-site maintenance, diagnostics, repairs and customer support on KM MFPs and printers, including networking and driver issues.
• Travel locally to customer sites and occasionally outside the local area for training.
• Maintain accurate service records and inventory for designated territory.
• Provide sales support by advising on problems and service leads.

Skills

Self-motivation

Independent work

Time management

Verbal and written communication

Teamwork

Education

High School diploma or GED

Technical School training

CompTIA N+ certification

Tools

Windows OS

Mac OS

Networking

Printer drivers

Firmware upgrades

Job description

Overview

Konica Minolta is looking for an Office Systems Associate 2!!

Responsibilities

• Self-motivated individual with the ability to work independently.


• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.


• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.


• Occasionally travel outside of the local area for training.


• Communicate with management on customer or field issues.


• Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands.


• Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics).


• Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity. Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.


• Responsible for maintaining accurate ASL truck inventory for designated territory.


• Train customers on basic printing, scanning, copying functions.


• Require to accurately and timely complete weekly timesheet and expense reports.


• Provide sales support as required (i.e. advising sales on problems accounts, service leads).

Qualifications

• Must possess electrical/mechanical aptitude.


• Familiar with printing from common business applications.


• Microsoft OS peer to peer and MAC OS client side of server environments.


• Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.


• Exhibit professional appearance and demeanor at all times.


• Excellent verbal and written communications skills.


• Teamwork; must work well with others


• Understands territory parts budget and inventory control


• Basic knowledge of Word and Excel.


• Minimum of High School diploma or GED required.


• Technical School training preferred.


• 1-2 years of experience related to technical/repair of business equipment.


• Certified on N+ or equivalent.


• Additional IT certifications or training are a plus


• Pass background, security and drug test.


• Position requires use of personal car which is eligible for vehicle maintenance compensation program.


• Must have reliable transportation and a valid driver's license.


• Ability to lift up to 50 pounds.

For Internal Applicants Requires Konica Minolta Internal Certifications On

• Outward Associate


• Outward Professional


• Outward Expert - Office Solutions


• KMBS Controller (Emperor)


• Classroom

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates \"20 Years of Excellence, Innovation and Impact,\" and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.