Office Support Professional - DLC

Staffing Solutions Organization LLC (SSO); Augusta (ME); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with discretionary match

Paid time off

Paid holidays

Flexible spending accounts (FSA)

Job summary

Staffing Solutions Organization LLC (SSO) is seeking an Office Support Professional for the Licensing & Certification Unit. This full-time role offers a hybrid work arrangement with partial remote flexibility, performing licensing applications processing, records management, and provider support.

The ideal candidate brings strong organization, customer service, and data-entry skills, with the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma or equivalent with five (5) years of relevant admin/clerical experience.
• Associate Degree with 1–3 years of relevant experience or an equivalent five-year combination.
• Experience with licensing, regulatory, or public-sector environments is a plus.

Responsibilities

• Process licensing applications, forms, and supporting documentation.
• Perform accurate data entry, scanning, indexing, filing, and records management.
• Generate, prepare, and distribute correspondence in a timely and professional manner.
• Maintain organized electronic and physical records per procedures.
• Monitor workflows and track application status to ensure timely processing.
• Provide customer service and guidance to providers navigating licensing steps.

Skills

Organizational skills

Time management

Customer service

Communication

Data entry

Records management

Problem solving

Independent yet collaborative

Education

High School Diploma or equivalent

Associate Degree

Five years related experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Outlook

Job description

Office Support Professional – Licensing & Certification Unit

Location: Hybrid (Partially Remote Available)

Employment Type: Full-Time

Pay Rate: $27.00 per hour

Position Overview

The Licensing & Certification Unit is seeking a highly organized and detail-oriented Office Support Professional to provide critical administrative and clerical support for licensing operations. This role is responsible for processing applications, maintaining records, supporting providers throughout the licensing process, and ensuring licensing activities are completed accurately and efficiently.

The ideal candidate will possess strong organizational skills, excellent customer service abilities, and experience managing multiple priorities in a fast-paced environment. This position offers a hybrid work arrangement with remote flexibility based on business needs.

Key Responsibilities

Licensing & Administrative Support

• Process licensing applications, forms, and supporting documentation.
• Perform accurate data entry, scanning, indexing, filing, photocopying, and records management activities.
• Generate, prepare, and distribute correspondence in a timely and professional manner.
• Maintain organized electronic and physical records in accordance with established procedures.
• Monitor workflows and track application status to ensure timely processing.

Customer Service & Provider Support

• Respond to phone calls, emails, and inquiries regarding licensing requirements and application procedures.
• Provide technical assistance and guidance to providers navigating the licensing process.
• Communicate effectively with internal teams, external stakeholders, and licensing applicants.

Operations Support

• Process incoming mail, faxes, and other documentation efficiently and accurately.
• Assist with report generation and data management using state software systems.
• Provide administrative support to Division Operations as needed.
• Support team operations during staff absences and periods of increased workload.

Required Knowledge, Skills, and Abilities

• Strong proficiency with Microsoft Office Suite, including:
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Access
  • Outlook
• Excellent organizational and time-management skills.
• Strong attention to detail with the ability to identify errors and maintain data accuracy.
• Ability to learn new software systems and business processes quickly.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Ability to prioritize multiple assignments and meet deadlines.
• Proven problem-solving and critical-thinking abilities.
• Ability to work independently while contributing effectively within a team environment.
• Sound judgment and decision-making skills.
• Ability to handle confidential and sensitive information with discretion.
• Commitment to learning and applying licensing rules, regulations, policies, and procedures.

Minimum Qualifications

One of the following combinations of education and experience is required:

• High School Diploma or equivalent and five (5) years of relevant administrative, clerical, customer service, or office support experience; or
• Associate Degree in a related field and one (1) to three (3) years of relevant experience; or
• An equivalent combination of education and professional experience totaling five (5) years.

Preferred Qualifications

• Experience supporting licensing, certification, regulatory, compliance, or administrative programs.
• Experience working with document management systems, databases, or electronic records systems.
• Experience in government, healthcare, regulatory, or public-sector environments.
• Strong data entry and records management experience.

Benefits (Through SSO)

SSO offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with discretionary employer match
• Paid time off and paid holidays
• Flexible spending accounts (FSA)
• Additional employee perks