OFFICE SUPPORT I - Transportation Dispatch

City of Dearborn Career Opportunities; Dearborn (MI); On-site; USD 17,047 - 24,280; Part time

Job summary

City of Dearborn Career Opportunities is seeking a part-time Transportation Dispatcher for the Ford Community and Performing Arts Center in Dearborn, MI. The role involves handling transportation requests, scheduling appointments, and dispatching the SMART van.

Ideal candidates have strong communication skills, experience in customer service, and the ability to operate a computer dispatch system. Arabic language skills are a plus, and a background check and drug screen are required.

Qualifications

• Customer service experience handling calls and coordinating transportation.
• Strong verbal communication and interpersonal skills for public interactions, including seniors.
• Proficiency with computer systems and basic keyboarding.
• Ability to exercise sound judgment and respond to issues promptly.

Responsibilities

• Receive calls for transportation and dispatch the SMART van.
• Schedule appointments and provide information to the public.
• Maintain regular, predictable attendance and operate dispatch equipment.

Skills

Customer service

Verbal communication

Keyboarding

Problem-solving

Public interaction

Arabic language (plus)

Tools

Dispatch software

Job description

Job Details: Job Location: Ford Community and Performing Arts Center - Dearborn, MI 48126 Position Type: Part Time Salary Range: $15.00 Hourly HOURS: Approximately 25 hours per week

GENERAL DESCRIPTION:

The employee receives calls for transportation from the public, schedules appointments, and provides information. The employee also calls senior citizens and reminds them of their scheduled appointments. The work is generally sedentary, with employees remaining on the premises throughout an assigned shift. This work involves the operation of communication equipment, including computers and telephones. The department operates Monday through Friday and is located in the Ford Community and Performing Arts Center. The employee will work an average of 25 hours per week year-round and may be asked to fill in for other employees on occasion.

ESSENTIAL FUNCTIONS:

• Receives telephone calls, schedules appointments, and dispatches the SMART van.
• Communicates effectively with callers.
• Operates a computer dispatch system using keyboard device in order to dispatch.
• Demonstrates regular and predictable attendance.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to perform functions efficiently and effectively while maintaining an appropriate level of professionalism.
• Ability to learn the general geography, principal landmarks, major building and streets of the City, as well as the locations of City departments, their services, and personnel as required.
• Keyboarding ability as necessary to the operation of a computer dispatch system.
• Ability to exercise sound judgment and problem-solving skills in responding to situations and notifying the proper authorities in a timely manner.
• Effective verbal communication and interpersonal skills, and a demonstrated ability to work effectively with the public, including senior citizens and the disabled.
• Prior experience with senior citizens and transportation services preferred.
• Ability to speak Arabic is a plus.

QualificationsNECESSARY SPECIAL QUALIFICATIONS:

Must submit to a criminal history check (including sex offender registry if applicable) and drug screen.