School Bus Dispatcher

Drivergent Transportation; Sterling Heights (MI); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits after 30 days

Medical, Dental, Vision

Aflac Supplemental

401k Retirement with company match

Job summary

Drivergent Transportation in Sterling Heights, MI is seeking a motivated School Bus Dispatcher to oversee daily driver assignments, routes, and field trips, ensuring on-time coverage and clear communication with drivers.

This full-time position offers a Monday-Friday day shift, occasional Saturday work, and benefits including PTO, health/dental/vision after 30 days, a 401k with company match, and supplemental insurance.

Qualifications

• High School Diploma or GED required; some college is a plus.
• Strong communication and interpersonal skills are essential.
• Experience in dispatching or operations coordination is preferred.

Responsibilities

• Directs and monitors daily assignments; schedules drivers and bus attendants.
• Ensure daily activities are assigned and completed on time.
• Communicate driving details to drivers for proper execution.
• Assist with routing directions and special services when needed.
• Handle calls, emails, and radio communications; respond to emergencies.

Skills

Communication skills

Interpersonal skills

Multitask in fast-paced environment

Education

High School Diploma or GED

Some college

Tools

Microsoft Office

GPS navigation

Two-way radio systems

Job description

Job Details & Location

Job Location: Sterling Heights, MI 48312
Education Level: High School
School Bus Dispatcher

Drivergent Transportation is a Metro Detroit school transportation company, with over 14 years of transportation experience, looking for motivated, customer-focused individuals who want to join our team!

Location & Schedule

• Headquarters (Sterling Heights, MI)
• Monday-Friday Day Shift
• Occasional Saturday Shift (estimated to be once per month)

Compensation & Benefits

• $25 - $27 per hour
• Full-Time
• Paid Time Off (PTO)
• Health Benefits- after 30 days
• Medical, Dental, Vision
• Aflac Supplemental
• 401k Retirement with company match

General Responsibilities

• Directs and monitors daily assignments; schedules drivers, bus attendants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work
• Ensure direct and indirect daily activities of drivers and bus attendants are assigned and accomplished on time
• Communicate all relevant details of driving assignments to drivers to ensure proper execution
• Assist drivers with routing directions and direct them to perform special services when required
• Handles telephone calls, emails, and radio calls
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement busses and drivers when there is a problem with a route
• Notifies district and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns, or any other event that may disrupt service
• Serves as a primary communication liaison with major contacted customers
• Provides solutions to drop-off and pick-up problems
• Handles back-up driver duties and performs miscellaneous clerical duties as needed
• Completes special projects as assigned
• Assists with supervision of day-to-day operations
• Maintains route documentation and records (relevant contact requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complying with district and state requirements
• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery
• Maintains high compliance to dispatch standard operation procedures
• Handles customer concerns and requests for information in an expeditious and professional manner
• Escalates unresolved issues to management as appropriate
• Other duties as assigned

Job Qualifications

• High School Diploma or GED. Some college educations a plus!
• Minimum 2 years of prior dispatch experience
• Excellent communication and interpersonal skills
• Undergo Pre-employment and random drug testing per DOT regulations
• Have and maintain eligible driving records per all applicable client district policies and state/federal laws
• Must pass State and Federal Criminal Background Check per MDE regulations and Client District policies
• Ability to pass DOT physical requirements and obtain valid DOT medical card
• Must obtain and maintain a valid Michigan Commercial Drivers License (B) with valid P and S endorsements
• Ability to take and pass Continuing Education Class (Advanced School Bus Driver Training) every 2 years
• Ability to multi-task in fast paced work environment
• Extensive knowledge of traffic rules and regulations
• Strong communication and interpersonal skills
• Ability to operate and navigate a full size or special needs school bus
• Ability to effectively operate a GPS
• Ability to work outside in various climate and weather conditions
• Proficiency in the use of Microsoft Office Products (Excel, Work, Google Sheets, etc.)
• Ability to operate two-way and emergency radio systems
• Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
• Prior professional driving experience a plus
• Bi-lingual abilities a plus

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.