OFFICE SUPPORT I - Senior Services

City of Dearborn; Dearborn (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

City of Dearborn is seeking a part-time Senior Services Desk assistant to provide excellent customer service, greet visitors, answer phones, and process registrations with accurate cash handling. The role includes assisting in trip scheduling for the Dearborn Seniors Travel Club and making daily outreach calls to seniors in the telephone reassurance program.

This position supports other areas as needed and requires good communication and computer skills.

Qualifications

• Graduation from an accredited high school or GED equivalent, including courses in general business.
• Experience working with older adults or in coordinating programs and volunteers is preferred.
• Experience using computer software for registrations and scheduling is expected.

Responsibilities

• Deliver superior customer service at the senior services desk and greet customers.
• Answer telephone calls and handle cash transactions and registrations.
• Assist in scheduling trips and coordinating the Dearborn Seniors Travel Club.
• Make daily calls to seniors enrolled in the telephone reassurance program.
• Work under supervision and support other duties as assigned.

Skills

Customer service

Program coordination

Scheduling

Communication

Education

High school diploma

Tools

Registration software

Job description

HOURS: 24-28 hours per week; Monday - FridayMINIMUM AGE: 18 yearsGENERAL DESCRIPTION:This is year-round, part time position working the Senior Services Desk and assisting with the Senior Services Travel Program and Travel Club. The employee will handle customer concerns while projecting a positive image of the organization. Emphasis is placed on customer service. The employee works under the supervision of the division supervisor. The employee interacts in a consistently pleasant and helpful manner to fellow employees, volunteers and customers. This position will also handle incoming calls and customers to the senior services department and assist in other areas as needed.ESSENTIAL FUNCTIONS:Delivers superior customer service.Greets customers and answers telephone at the senior desk.Handles cash transactions and registration.Assists in the scheduling of tripsAssists with Dearborn Seniors Travel ClubMakes daily calls to seniors enrolled in telephone reassurance program.Demonstrates regular and predictable attendance as scheduled.Performs other duties as assigned.KNOWLEDGE, SKILLS AND ABILITIES:Experience in coordinating or scheduling programs and services.Experience in working with older adults.Customer service experience.Ability to work independently under general supervision, and to demonstrate initiative in performance of thework.Ability to follow established departmental procedures, learn new tasks and adapt to operational changesreadily.Ability to communicate both verbally and in writing in an effective manner.Ability to establish and maintain effective and cooperative relationships with other employees, programparticipants, and the general public.Knowledge of computer business applications and/or computer software registration systems.REQUIRED EXPERIENCE AND TRAINING:Graduation from an accredited high school or G.E.D. equivalent, including or supplemented by courses in general business. Education or experience in working with older adults or the elderly. Experience or education in coordinating program and volunteers is preferred.POST EMPLOYMENT OFFER REQUIREMENTS:Must submit to a criminal history check (including sex offender registry if applicable) and drug screen.