Office Supervisor: Admin & Customer Service Lead

City of Dallas; United States; On-site; USD 57,000 - 68,000; Full time

Job summary

The City of Dallas is seeking an Office Supervisor to oversee the daily operations of the administrative office. You will supervise staff, manage payments, and deliver excellent customer service while ensuring proper internal controls and efficient workflow.

The role requires strong knowledge of public administration, office management, and related accounting processes, with a focus on accuracy and customer satisfaction in a large municipal setting.

Qualifications

• High school diploma or GED required.
• Six years of customer service or administrative experience in revenue collections, invoicing, payroll accounting, or related areas.
• Equivalency options include an Associate degree plus four years of related experience or a Bachelor's degree plus two years.
• Experience leading or supervising staff is required.
• Knowledge of internal controls, auditing, and office procedures is essential.

Responsibilities

• Supervise administrative staff and customer service operations.
• Plan and assign work, set priorities, and monitor performance.
• Provide training guidance and coaching to staff as needed.
• Ensure accurate handling of payments, billing, and cash control.

Skills

Public administration

Office management

Payroll accounting

Budgeting

Billing

Customer service

Report writing

Communication

Education

High school diploma or GED

Associate degree + 4 years experience

Bachelor's degree + 2 years experience

Tools

Copier

Fax machine

Job description

The City of Dallas is seeking an Office Supervisor to oversee the daily operations of the administrative office. You will supervise staff, manage payments, and deliver excellent customer service while ensuring proper internal controls and efficient workflow.

The role requires strong knowledge of public administration, office management, and related accounting processes, with a focus on accuracy and customer satisfaction in a large municipal setting.