Office Supervisor - Public Admin & Customer Service

Dallas City Hall; Dallas, Northern (TX, KY); Hybrid; USD 78,523,000 - 93,677,000; Full time

Job summary

City of Dallas is seeking an Office Supervisor for the Dallas Police Department. The role oversees daily administrative operations, supervises staff, handles payments, and ensures strong customer service and internal controls.

The position requires at least six years in customer service or administrative work with supervisory experience, and education options include high school diploma or GED or an equivalent combination of degree and experience.

Qualifications

• High school diploma or GED required.
• Six years of customer service or administrative experience with revenue collection, invoicing, payroll, accounting, budgeting, auditing or issuing ID media.
• Two years of supervisory responsibilities required.
• Equivalency options include higher education with relevant experience.

Responsibilities

• Supervise administrative staff and oversee customer service operations.
• Plan schedules, assign work, monitor performance and provide coaching.
• Maintain internal controls; audit cashier tills and billing activities.
• Recruit/appoint staff; address complaints and recommend discipline as needed.
• Develop guidelines, procedures, ISO controls, and ensure compliance across the office.
• Perform other duties as assigned.

Skills

Customer service

Office administration

Communication

Problem solving

Report writing

Education

High school diploma or GED

Associate degree + 4 years experience

Bachelor’s degree in business/public administration or social science + 2 years supervisory

Tools

Payroll knowledge

Accounting basics

Office equipment

Job description

City of Dallas is seeking an Office Supervisor for the Dallas Police Department. The role oversees daily administrative operations, supervises staff, handles payments, and ensures strong customer service and internal controls.

The position requires at least six years in customer service or administrative work with supervisory experience, and education options include high school diploma or GED or an equivalent combination of degree and experience.