Office Assistant II: Clerk & Customer Service Pro

City of Dallas, TX; Dallas (TX); On-site; USD 30,000 - 31,000; Full time

Job summary

The City of Dallas is hiring an Office Assistant II to perform intermediate to advanced-level clerical tasks, maintain filing systems, assist payroll, and support multiple departments. You will handle forms, data entry, and data reports while ensuring accuracy and timeliness.

You will interact with citizens and staff, answer calls, schedule meetings, process invoices, prepare letters, and help train newer staff.

Qualifications

• Knowledge of grammar, spelling, and punctuation.
• Ability to operate a computer with accuracy.
• Ability to attend to routine tasks and check paperwork for accuracy.
• Ability to use office machines including copier and fax.
• Ability to maintain records journals and files.
• Ability to write clear and accurate reports.
• Ability to interact courteously with the public and staff.
• Ability to handle difficult and unusual situations.
• Ability to use a computer and communicate effectively.

Responsibilities

• Perform a variety of office support duties including forms, logs, cash handling, and data collection.
• Greeting visitors and handling inquiries by phone and in person with strong customer service.
• Provide secretarial support to a manager or group of managers; answer calls and schedule appointments.
• Prepare, review, and proofread correspondence and reports; assist in staff training.
• Process invoices, filing, deadlines tracking, meetings, travel arrangements, and payroll support.
• Maintain daily activity reports and research citizen concerns with accurate charges.
• Sort and route mail, handle inter-office deliveries, and operate copy/printing equipment.
• Perform other duties as needed.

Skills

Grammar & writing

Computer literacy

Data entry

Office machines

Record keeping

Reporting

Customer service

Communication

Public interaction

Education

High school diploma or GED

Associate degree (or higher) meets requirements

Job description

The City of Dallas is hiring an Office Assistant II to perform intermediate to advanced-level clerical tasks, maintain filing systems, assist payroll, and support multiple departments. You will handle forms, data entry, and data reports while ensuring accuracy and timeliness.

You will interact with citizens and staff, answer calls, schedule meetings, process invoices, prepare letters, and help train newer staff.