Office Supervisor – City Administration

City of Dallas; Dallas (TX); On-site; USD 38,000 - 45,000; Full time

Job summary

City of Dallas seeks an Office Supervisor to oversee daily operations of the administrative office and supervise staff delivering customer service and essential services to the public. You will process payments, handle applications, and maintain office controls while ensuring accuracy and efficiency.

The role requires six years of customer service or administrative experience and at least two years of supervisory responsibility.

Qualifications

• Knowledge of public administration, office and personnel management, and office operations.
• Ability to use office machines such as copier and fax.
• Ability to write clear and accurate reports.
• Ability to maintain records and files.
• Strong verbal and written communication skills.
• Ability to supervise and coach staff.

Responsibilities

• Supervise administrative staff performing customer service; delegate tasks and evaluate performance.
• Plan schedules, assign priorities, and adjust work plans as needed.
• Provide training and ensure internal controls in accounting and cashier tills.
• Estimate personnel needs and assign work; interview and select candidates.
• Resolve routine complaints; escalate serious issues to supervisors.
• Identify ways to improve operations and implement guidelines, policies, and procedures.
• Perform other duties as assigned.

Skills

Public administration

Office management

Customer service

Communication writing

Relationship building

Accounting basics

Data entry

Education

High school diploma or GED

Job description

City of Dallas seeks an Office Supervisor to oversee daily operations of the administrative office and supervise staff delivering customer service and essential services to the public. You will process payments, handle applications, and maintain office controls while ensuring accuracy and efficiency.

The role requires six years of customer service or administrative experience and at least two years of supervisory responsibility.