Office Supervisor

Hersheypark; Pennsylvania; On-site; USD 19,286 - 26,174; Part time

Benefits offered by this job

Free admission to Hersheypark

Free parking

Discounts on food and shopping

Employee ID benefits

Job summary

Hersheypark Camping Resort is seeking a Part-Time Front Office Supervisor to support daily operations, guest check-in/check-out, and reservations in a resort setting near Hersheypark. The role includes financial reconciliation of daily receipts and guest resolutions, while maintaining HE&R standards.

You will supervise office staff, assist guests, and collaborate with housekeeping and other teams to ensure a smooth guest experience.

Qualifications

• Minimum of 1 year supervisory experience.
• Excellent written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Must be friendly, upbeat and work well with guests and staff.
• Strong technical skills including keyboarding and PC use.

Responsibilities

• Supervise Office Clerks, coach and train staff.
• Greet guests, assist with check-in/check-out, and handle reservations.
• Process daily cash and card transactions following HE&R standards.
• Maintain office and lobby cleanliness and safety.
• Provide exceptional guest service and resolve issues as they arise.
• Log and manage guest lost and found and after-hours keys.

Skills

Supervisory experience

Communication skills

Multi-tasking

Technical skills

Attention to detail

Customer service

Tools

Keyboarding

PC experience

Job description

Job Category: Office, Clerical, and Administrative Support

Requisition Number: OFFIC004402

Posted: July 8, 2026

Part‑Time

On‑site

Rate: $16.25 USD per hour

Locations

Showing 1 location

Hersheypark Camping Resort
Hummelstown, PA 17036, USA

Description

Join the team at Hersheypark Camping Resort, campground located a few miles down the road from Hersheypark amusement park that features log and deluxe cabins, tent sites, and partial and full‑hookup sites.

This position is responsible for supporting the daily operation of the Hersheypark Camping Resort front office to include, but not limited to, checking in and checking out guests, reservations in Resort Suite, financial reconciliation of daily receipts and guest resolutions.

As a Part‑Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties

Responsible for the direct supervision of all Office Clerks, coaching, training, and development

Greeting guests at the front counter, including assisting with check in/check out, answering guest’s questions and completing reservations

Participate in Roadside check in

Process closing reports in accordance with HE&R standards

Process cash and credit card transactions in accordance with HE&R standards

Maintain Office and Lobby Cleanliness

Handle guest opportunities and offer resolutions

Participate in campground site inspections to support visual check in/check out

Provide exceptional customer service both in the office and during site visits

Understand and clearly communicate policies, site/cabin rules and seasonal information pertaining to the guest stay. These topics include but are not limited to Hersheypark hours, shuttle information, rates and availability, pool hours, activities schedules, winter water shut off and any additional information that may pertain to each visit.

Provide feedback regarding processes, guest experiences and employee training

Maintain positive, professional and safe work environment

Assist guest with all aspects of the game room including stocking and maintaining brochure racks

Responsible for logging and returning guest lost and found

Maintain after hours security binder

Deliver after hours cabin keys

Maintain accurate account of arrivals/departures for the day

Communicate clearly with Housekeeping Supervisor and outside team via 2‑way radio

Promote Campers App features and benefits to guests

Daily inspection of office golf cart in accordance with the standard golf cart usage policy

Assist office administration and team leaders with other projects and duties as assigned.

Qualifications

Must be 18 years of age or older.

Minimum of 1 year supervisory experience.

Must have a valid Drivers' License

Knowledge, Skills, and Abilities

Experience in the hospitality/tourism industry is preferred.

Excellent written and verbal communication skills.

Ability to multi‑task in a fast‑paced environment. Must be innovative and be self‑motivated to complete tasks.

Strong technical skills including keyboarding skills and PC experience

High attention to detail and well organized.

Must be friendly, upbeat, and work well with other employees and be able to interact with guests

Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others)

Job Demands

Physical requirements include sitting, standing, walking, bending

Must be able to work indoor and/or outdoor environments in various weather and temperature conditions.

Must be able to lift 25 lbs.

The working schedule for this position will include hours between 7:30 am and midnight, days, evenings, weekends, and holidays based on operational need.

This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

This job regularly requires verbal communication of detailed information to others either by phone or in person.

Must be able to speak and read the English language.

Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Equal Opportunity Employer

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.