Housekeeping Supervisor Intern: Hersheypark Camping Resort at Hershey Entertainment & Resorts

Wayne State University; Hershey (PA); Hybrid; USD 16,531 - 20,664; Full time

Job summary

Wayne State University is seeking a Housekeeping Supervisor Intern for an exciting opportunity at Hersheypark Camping Resort. The intern will inspect cabins and public areas, ensure cleanliness, and assist with housekeeping tasks. Candidates must be enrolled in a hospitality-related program and possess strong communication skills. Responsibilities include training staff and managing guest interactions. This internship offers valuable experience in a dynamic environment near Hersheypark.

Qualifications

• Must be 18 years of age or older.
• Must possess a valid driver’s license.
• Minimum of 1 year of customer service experience.
• Students graduating after Spring of 2026 will be considered.

Responsibilities

• Inspect all cabins and their surrounding areas for cleanliness.
• Perform cleaning tasks for cabins, public areas, and bathhouses.
• Inspect all public areas for cleanliness and maintenance challenges.
• Utilize property management software for task assignments and record-keeping.
• Complete housekeeping supply inventory.
• Train and coach employees in cleaning procedures.
• Monitor staff activity to ensure productivity.
• Handle guest opportunities professionally.

Skills

Excellent written and verbal communication skills

Proficient in Microsoft Office and Google Suite

Conflict resolution

Problem solving

Highly motivated and self-driven

Education

Actively enrolled in a College/University majoring/minoring in related fields

Job description

Housekeeping Supervisor Intern: Hersheypark Camping Resort

Join the team at Hersheypark Camping Resort, campground located a few miles down the road from Hersheypark amusement park that features log and deluxe cabins, tent sites, and partial and full-hookup sites.

This intern is responsible for ensuring that all work performed by the housekeeping department in cabins, bathhouses, and public areas meets the expected standards of cleanliness and consistency.

Job Duties

• Inspect all cabins and their surrounding areas for cleanliness and maintenance challenges (Including but not limited to: Interior, Exterior, Fire Pit, Deck/Patio, Picnic Table & Grounds)*
• Perform tasks such as cleaning cabins, public areas and bathhouses; replacing light bulbs, smoke detector batteries, etc. to ensure a comfortable guest experience*
• Inspect bath houses, laundry rooms, and public areas to include the game room, shuttle stop and registration area for cleanliness and maintenance challenges*
• Assist housekeeping staff to ensure all cabins are ready for the assigned check‑in time*
• Utilize the property management system and other departmental software to assign cabins, print reports, assign daily tasks, log maintenance needs, and answer/respond to company emails, as well as daily record‑keeping of assignments, staff, and guest opportunities*
• Complete housekeeping supply inventory and provide accurate information to the purchasing manager*
• Train and coach employees in cleaning procedures, processes and standards*
• Monitor staff activity to ensure productivity and safe work practices*
• Handle guest opportunities in a professional and appropriate manner
• Perform other duties as assigned

Qualifications

• Must be 18 years of age or older
• Must possess a valid driver’s license
• Minimum of 1 year of customer service experience
• Must be actively enrolled in a College/University and majoring/minoring in Hospitality & Tourism, Food & Beverage, Travel & Tourism or related fields. Students graduating college/university after Spring of 2026 will be considered

Knowledge, Skills, and Abilities

• Excellent written and verbal communication skills
• Proficient in Microsoft Office and Google Suite
• Previous experience with conflict resolution and problem solving
• Highly motivated and self‑driven

Job Demands

Must be able to:

• Walk, stand 90% of shift
• Bend, stoop, lift 70% of shift
• Carry, sit, climb ladders 50% of shift
• Work in confined spaces 30% of shift
• Lift, pull, and push a maximum of 75 lbs unassisted
• Exposure to basic cleaning chemicals, propane, and gasoline
• Must be able to work a flexible schedule based on operational need, including weekends, holidays, and evenings
• Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. Work is almost exclusively outdoors

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer