Employee Support Team Member

Hersheypark; Hershey (PA); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Free admission and parking

Discounts on food & shopping

Employee ID access

Job summary

Hersheypark Entertainment Complex in Hershey, PA, is seeking a Part-Time Team Member to support administrative duties and call center operations. The role includes handling phone calls, answering inquiries, and assisting with weekly schedule changes across multiple departments.

Responsibilities include logging data in databases, greeting employees, and assisting with volunteer and temporary staff coordination.

Qualifications

• Must be 18 years of age or older on the date of applying.
• Proficient in Microsoft Office; able to learn other databases and applications.
• Excellent verbal and written communication skills.
• Detail-oriented with proven organizational skills.

Responsibilities

• Handle a high volume of incoming and outgoing phone calls.
• Respond to inquiries regarding events, schedules, policies, and procedures.
• Process employee schedule changes and communicate updates to employees, supervisors, and department managers.
• Process attendance infractions and counsel employees on attendance records; apply progressive disciplinary procedures.
• Assist with the coordination of supplemental staffing programs.
• Assist with payroll questions for part-time employees.
• Perform other duties as assigned.

Skills

Verbal and written communication

Customer service mindset

Self-motivated

Detail oriented

Professional demeanor

Conflict of interest awareness

Tools

Microsoft Office Suite

Job description

Hersheypark Entertainment Complex
Hershey, PA 17033, USA

Description

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

This position will assist with administrative duties and call center operations at Hershey Entertainment Complex for the following departments; Attractions, Food & Beverage, Games, Guest Experience, Retail, Safety & Security, Park Services, and Wardrobe. In this role, team members will be responsible for assisting with general administrative office work, making and answering phone calls and emails, greeting/assisting employees and employee partners, and providing assistance as it pertains to their weekly schedule. In addition, this position will also assist with meeting volunteers and temporary staff for each shift and accurately logging and processing information in the appropriate databases.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Handling a high volume of in-coming and out-going phone calls*

Responding to written and verbal inquiries relating to events, schedules, policies, and procedures*

Processing employee schedule changes, shift switches, and communicating updates to employees, supervisors, and department managers*

Processing employee attendance infractions counseling employees on their attendance records and applying progressive disciplinary procedures*

Assisting with the coordination of supplemental staffing programs*

Assisting with answering questions related to payroll for part-time employees

Perform other duties as assigned

Qualifications:

Must be 18 years of age or older on the date of applying.

Knowledge, Skills, and Abilities:

Proficient in Microsoft Office Suite and have the ability to quickly learn other computer-based applications and databases

Must have proven excellent verbal and written communication skills

Must be innovative and be self-motivated to complete tasks

Must be detail-oriented with proven organizational skills

Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Must have the ability to safeguard confidential information

Must have the ability to work without a conflict of interest

Job Demands:

Must be available year-round at least two (2) days and 10 hours per week including at least two Saturdays and Sundays per month, and holidays (up to four (4) days and 32 hours may be available during some months of the year)

Must be able to work shifts up to nine (9) hours between the hours of 6am and 11pm (some shifts during weekdays may be available in the evenings/nights for candidates unavailable during the day)

Typical shifts will occur mostly indoors; however, performing some duties; such as meeting volunteers will require walking outside for periods of time in various weather conditions

Physical requirements include standing, sitting, walking up and down up to two (2) flights of stairs, walking and lifting and carrying a minimum of 20 pounds

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.