Dispatch Coordinator

Precision Garage Door Service; Pompton Lakes (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Job summary

Precision Garage Door Service is seeking a Scheduler and Dispatcher to oversee daily installation scheduling and customer communications. This in-office, full-time role focuses on connecting with customers, coordinating with installers, and optimizing job logistics to keep the schedule running smoothly.

You will identify ready-to-schedule jobs, review details, and assign tasks to installers based on region, difficulty, availability, and delivery schedules.

Qualifications

• Proven ability to stay organized and manage multiple tasks.
• Strong written and verbal communication for customer contact.
• Experience using scheduling software; ServiceTitan a plus.
• Detail-oriented with understanding of tags, locations, and logistics.
• Self-motivated, proactive, and able to work in a team.

Responsibilities

• Coordinate garage door installations and schedule windows.
• Identify ready-to-schedule jobs and assign to installers by region and availability.
• Call customers to schedule installs and explain prep requirements.
• Record conversations and follow up as needed.
• Use ServiceTitan to manage appointment windows and confirmations via email or text.

Skills

Organizational skills

Communication skills

Scheduling software

Time management

Team player

Tools

ServiceTitan

Job description

Now Hiring: Scheduler and Dispatcher at Precision Garage Door ServiceSchedule: Full-Time, Monday-Friday, In office | Department: Customer ServiceAs an Scheduler and Dispatcher, you’ll play a critical role in our day-to-day operations—connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!

What You'll Do

• Coordinate Garage Door Installations
• Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.
• Communicate with Customers
• Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.
• Work Within Our Scheduling System
• Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.
• Stay Ahead of the Curve
• Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.

What We’re Looking For

• Strong organizational and communication skills
• Ability to confidently guide conversations and control scheduling flow
• Comfortable using scheduling software (ServiceTitan experience is a plus!)
• Detail-oriented mindset—understanding the impact of tags, locations, skill levels, and delivery logistics
• Team player who’s also self-motivated and proactive
• Ability to prioritize under pressure and pivot as needed

Bonus If You Have

• Experience in dispatch, operations, or field service scheduling
• Knowledge of garage door types, installation steps, or related services
• Bilingual in English and Spanish (preferred, not required)

Why Work With Us?

• Be part of a respected, nationwide brand with a strong reputation
• Join a supportive and tight-knit team
• Opportunity for growth and cross-training
• Full benefits package, paid time off, and more
• Make a real difference every single day!