Dispatcher

Windsor America; Hutto (TX); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Disability insurance

Ongoing training

Supportive team

Job summary

Garage Door Services in Hutto, Texas, is seeking a Dispatcher/Scheduler to serve as the communication hub between customers, technicians, and the office. You will build daily technician schedules, dispatch staff, and maintain accurate job records to ensure timely service delivery.

The role requires 1–2 years in dispatching or customer service, strong communication, and excellent organizational skills in a fast-paced environment.

Qualifications

• 1–2 years of dispatching, scheduling, or customer service experience.
• Strong communication and phone skills.
• Excellent organizational and multitasking abilities.
• Ability to stay calm and make sound decisions in a fast-paced environment.

Responsibilities

• Build and manage daily technician schedules to maximize efficiency.
• Communicate appointment updates and arrival times with customers.
• Dispatch technicians and adjust schedules as priorities change.
• Maintain accurate job information and customer records in ServiceTitan.
• Coordinate with office and field staff to ensure jobs have necessary information and materials.
• Monitor open work orders and follow up to keep jobs moving.

Skills

Dispatching experience

Customer service

Communication skills

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

ServiceTitan

MS Office/Google Workspace

Job description

Why Join Garage Door Services?

At Garage Door Services, we know that great customer service starts behind the scenes. Our Hutto team works together to make sure every customer receives prompt, reliable service from the moment they call until the job is complete. We believe in supporting our employees, recognizing hard work, and creating opportunities for growth. If you're looking for a company where your organization, communication, and problem-solving skills make a real impact, we'd love to meet you.

Is This the Right Fit for You?

Do you enjoy keeping things organized, solving problems on the fly, and helping a team stay on track? As our Dispatcher/Scheduler, you'll be the communication hub between customers, technicians, and the office. You'll manage schedules, coordinate service calls, and help ensure our technicians arrive prepared to deliver outstanding service. Every day brings something different, making this a great opportunity for someone who enjoys a fast-paced environment and takes pride in staying one step ahead.

What You'll Do

• Build and manage daily technician schedules to maximize efficiency
• Communicate appointment updates and arrival times with customers
• Dispatch technicians and adjust schedules throughout the day as priorities change
• Maintain accurate job information, notes, and customer records in ServiceTitan
• Coordinate with office and field staff to ensure jobs have the necessary information and materials
• Monitor open work orders and follow up to keep jobs moving
• Deliver a professional, friendly experience with every customer interaction
• Support the branch with administrative and operational tasks as needed

What We're Looking For

• 1-2 years of dispatching, scheduling, or customer service experience
• Strong communication and phone skills
• Excellent organizational and multitasking abilities
• Ability to stay calm and make sound decisions in a fast-paced environment
• Comfortable learning and using dispatch or scheduling software
• High school diploma or equivalent

Preferred Qualifications

• Experience with ServiceTitan or similar field service software
• Familiarity with Microsoft Office or Google Workspace
• Bilingual (English/Spanish) is a plus
• Experience in garage doors, HVAC, plumbing, electrical, or another home service industry
• Strong attention to detail and a customer-first mindset

What We Offer

• Competitive pay
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Life and disability insurance
• Ongoing training and opportunities for career advancement
• A supportive team environment where your work is valued

Equal Opportunity Employer

Garage Door Services is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals throughout the hiring process.