Business Development & Dispatch Coordinator

Garage Door Services; Buda (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay plus performance-based incentives

Full benefits package including medical, dental, vision, paid time off

Opportunities for growth through training and mentorship

Job summary

Garage Door Services in Buda, Texas is seeking a Business Development & Dispatch Coordinator. This role is essential for connecting customers with our team, combining customer service, scheduling, and outreach efforts to drive growth.

You will answer calls, manage appointments, and generate new business while ensuring high customer satisfaction. If you are organized, proactive, and enjoy a fast-paced environment, this position offers an excellent opportunity for career advancement.

Qualifications

• One year or more of customer service, dispatching, scheduling, call center, sales or administrative experience.
• Ability to multitask in a fast-paced environment.
• Comfortable making outbound calls and engaging prospective customers.

Responsibilities

• Answer inbound calls and assist customers with scheduling service, repairs, and installations.
• Conduct cold calls and outbound prospecting to generate new business opportunities.
• Manage technician schedules and dispatch activities throughout the day.

Skills

Customer service

Scheduling coordination

Outbound sales

Communication

Organization

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Why Us

Eco Garage Door Services is built on quality workmanship, dependable service and a strong commitment to our customers and communities. Serving customers throughout Texas and beyond, we provide professional garage door repair, installation and maintenance services with a focus on reliability, responsiveness and customer satisfaction. As part of the Windsor America family, Eco Garage Door Services offers the stability of a growing organization paired with a local team atmosphere. We value initiative, invest in employee development and provide opportunities to make a real impact while growing your career.

Could This Be For You?

At Eco Garage Door Services, every customer interaction matters. Business Development & Dispatch Coordinator is a key connection between our customers, technicians and leadership team. This role combines customer service, scheduling coordination, dispatching, outbound sales, lead generation and operational communication to help drive company growth while delivering an exceptional customer experience. This is not a slow‑paced office position. Every day brings new opportunities to engage customers, support field operations, generate new business and help grow our customer base. Success in this role requires strong communication skills, confidence on the phone, organization and a proactive sales mindset. If you enjoy helping people, building relationships, closing opportunities, staying organized and thriving in a fast‑moving environment, this role offers a rewarding opportunity to build a long‑term career with a growing company.

You Will Be Trusted To:

• Answer inbound calls and assist customers with scheduling service, repairs and installations
• Make outbound calls for appointment confirmations, follow‑ups, scheduling updates and customer retention efforts
• Conduct cold calls and outbound prospecting to generate new business opportunities and expand our customer base
• Follow up with past customers, property managers, home builders and referral partners to identify service opportunities
• Identify customer needs and confidently recommend products, repairs, maintenance plans and installation services
• Convert inbound inquiries into scheduled appointments and sales opportunities
• Manage technician schedules and dispatch activities throughout the day
• Coordinate effectively with technicians to maximize schedule efficiency and customer satisfaction
• Enter and maintain accurate customer information, service notes, estimates and payment records
• Assist customers with basic troubleshooting and service‑related questions
• Resolve customer concerns and escalate issues when necessary
• Meet or exceed individual sales, booking and customer service goals
• Support daily operations while maintaining exceptional customer service standards

You Qualify With:

• High school diploma or equivalent
• One year or more of customer service, dispatching, scheduling, call center, sales or administrative experience
• Comfortable making outbound calls and engaging prospective customers
• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Ability to multitask in a fast‑paced environment
• Positive attitude, strong work ethic and problem‑solving skills
• Reliable transportation and ability to work on‑site in Buda, Texas

Additional Success:

• Experience in inside sales, appointment setting, lead generation or cold calling
• Experience in home services, construction, HVAC, plumbing, electrical, garage doors or related industries
• Familiarity with ServiceTitan or similar scheduling and CRM software
• Experience supporting field service technicians
• Proven ability to identify customer needs and close sales opportunities
• Performance‑driven mindset with a focus on achieving goals and contributing to company growth

Our Investment in You:

• Competitive pay plus performance‑based incentives and sales bonus opportunities
• Full benefits package including medical, dental, vision, paid time off, holidays and 401(k) with company match
• Opportunities for growth through training, mentorship and career advancement
• Exposure to multiple markets and operational functions
• Supportive team environment where your contributions make a direct impact
• Career paths into sales leadership, dispatch management, operations, customer experience and business development roles

Equal Opportunity Employer

Eco Garage Door Services is proud to be an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements and individual qualifications. We do not discriminate or tolerate harassment on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.