Office Supervisor

Jobtailor; Hempfield Township (Westmoreland County); On-site; USD 42,000 - 66,000; Full time

Job summary

Jobtailor seeks a Logistics Supervisory professional to oversee staffing, lead a team of leads and agents, and ensure high levels of customer satisfaction and safety within the operations floor. The role requires strong communication, supervisory experience, and the ability to manage performance and discipline when needed.

Responsibilities include coordinating staffing plans, liaising with upper management, and ensuring adherence to safety and quality standards while maintaining efficient

Qualifications

• Must be at least 18 years old.
• Valid driver’s license.
• AA degree or equivalent; 6 months–1 year related experience.
• Strong communication and interpersonal skills.
• Ability to lift 50–70 pounds.
• Must work weekends, holidays, and days off as scheduled.

Responsibilities

• Direct leads and agents within the assigned functional area and advise on staffing requirements.
• Oversee and administer discipline or corrective action for subordinates.
• Act as liaison between Leads/Agents and upper management.
• Proactively monitor employees’ work to ensure customer satisfaction, safety, quality, and employee relations standards.

Skills

Leadership

Staff supervision

Customer satisfaction

Communication skills

Safety standards

Education

Associate degree (A.A.) or equivalent

Job description

• Direct Leads and Agents within the assigned functional area
• Oversee and advise on staffing requirements
• Monitor and administer discipline or corrective action for subordinates
• Ensure customer satisfaction through daily feedback
• Act as liaison between Leads/Agents and upper management
• Proactively monitor assigned employees' work to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards
• Ensure practices are administered fairly and equitably
• Retrieve import and deliver export documents to and from aircraft
• Report to work regularly and punctually

Requirements

• Must be at least 18 years of age
• Valid driver's license required
• Associate degree (A.A.) or equivalent; six months to one-year related experience and/or a combination of education or experience
• Computer skills
• Minimum typing speed of 30 WPM
• Ability to handle the stress of a fast-paced eight-hour shift
• Ability to speak effectively before groups of customers or employees
• Ability to learn PC skills and apply knowledge
• Ability to read and interpret rules, operation instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Must work weekends, holidays, and days off as scheduled
• Must read, write, speak, and understand English
• Must maintain site access and work scheduled shifts
• Ability to follow directions and work safely
• Ability to lift 50 to 70 pounds
• Preferred: excellent interpersonal skills and prior supervisory experience
• Preferred: analytical skills and comfort with data, computation, and analytical methods
• Preferred: strong experience in a related role with another logistics company or airline

Core Competencies

Demonstrates strong leadership and supervisory skills while ensuring customer satisfaction and operational efficiency. Proficient in managing staffing requirements, monitoring employee performance, and maintaining safety and quality standards.

Highest-signal resume keywords

• Supervisory Experience
• Customer Satisfaction Management
• Staffing Requirements Oversight
• Effective Communication Skills
• Logistics Industry Experience

Hard Skills

• Computer Skills
• Typing Speed of 30 WPM
• Ability to Read and Interpret Manuals
• Report Writing
• Ability to Lift 50 to 70 Pounds

Soft Skills

• Interpersonal Skills
• Analytical Skills
• Ability to Handle Stress
• Ability to Follow Directions

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Logistics
• Airline Operations
• Customer Feedback
• Employee Relations
• Safety Standards