Air Cargo Office Supervisor

Jobtailor; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Jobtailor in Houston, TX seeks a Supervisor, Logistics Operations to lead direct leads and agents, oversee staffing, and ensure customer satisfaction and safety standards.

The role requires strong supervisory experience, data analysis, and excellent communication. You will liaise between frontline staff and upper management, monitor performance, and ensure fair practices while maintaining productivity in a fast-paced logistics environment.

Qualifications

• Associate degree or equivalent required with related experience.
• Six months to one year of related experience preferred in logistics or airline environment.
• Strong communication and supervisory abilities required.

Responsibilities

• Direct Leads and Agents within the assigned functional area.
• Oversee and advise on staffing requirements.
• Monitor and administer discipline or corrective action for subordinates.
• Ensure customer satisfaction through daily feedback.
• Act as liaison between Leads/Agents and upper management.
• Monitor assigned employees to ensure safety, quality, and employee relations standards.
• Retrieve import and deliver export documents to and from aircraft.
• Report to work regularly and on time.

Skills

Leadership

Team Leadership

Interpersonal Skills

Analytical Skills

Effective Communication

Customer Satisfaction

Stress Management

Education

Associate degree (A.A.) or equivalent

Tools

Data Analysis

Report Writing

Rule Interpretation

Computer Skills

Typing 30 WPM

Job description

• Direct Leads and Agents within the assigned functional area
• Oversee and advise on staffing requirements
• Monitor and administer discipline or corrective action for subordinates
• Ensure customer satisfaction through daily feedback
• Act as liaison between Leads/Agents and upper management
• Monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards
• Ensure practices are administered fairly and equitably
• Retrieve import and deliver export documents to and from aircraft
• Report to work regularly and on time

Requirements

• Must be at least 18 years of age
• Valid driver's license required
• Associate degree (A.A.) or equivalent; six months to one year of related experience and/or a combination of education and experience
• Computer skills
• Minimum typing speed of 30 WPM
• Ability to handle the stress of a fast-paced eight-hour shift
• Ability to speak effectively before groups of customers or employees
• Ability to learn and apply PC skills
• Ability to read and interpret rules, operating instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Must be able to work weekends, holidays, and days off
• Must be able to read, write, speak, and understand English
• Must be able to maintain site access and work scheduled shifts
• Must be able to follow directions and work safely
• Ability to lift 50 to 70 pounds
• Excellent interpersonal skills and prior supervisory experience preferred
• Analytical skills and comfort with data, computation, and analytical methods preferred
• Strong experience in a related role with another logistics company or airline preferred

Core Competencies

Demonstrates strong leadership and supervisory skills while ensuring customer satisfaction and safety standards are met. Proficient in communication, data analysis, and operational procedures within a logistics or airline environment.

Highest-signal resume keywords

• Supervisory Experience
• Customer Satisfaction Management
• Logistics Operations
• Analytical Skills
• Effective Communication

Hard Skills

• Computer Skills
• Typing Speed of 30 WPM
• Data Analysis
• Report Writing
• Rule Interpretation

Soft Skills

• Interpersonal Skills
• Stress Management
• Team Leadership

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Logistics
• Airline Operations
• Customer Service
• Safety Standards
• Employee Relations