Office Specialist - Nashville SW

Cook's Pest Control, Inc.; Kenilworth Estates (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Cook’s Pest Control, Inc. is seeking an Office Specialist to handle day-to-day office duties and provide excellent customer service. Responsibilities span customer service, accounting, HR, and office management, including onboarding new employees, processing payments, and maintaining records.

The role requires strong computer skills with MS Office, attention to detail, and the ability to multitask in a busy office environment. Occasional after-hours work and sitting at a computer are expected.

Qualifications

• Must have excellent customer service skills.
• Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
• Must have excellent organizational skills, be able to multitask and determine priorities.
• Must have excellent attention to detail; accuracy of work is highly important.
• Must have excellent communication skills, both oral and written.
• Must be able to work well both independently and as part of a team.

Responsibilities

• Answer incoming customer calls and route to the appropriate department.
• Complete initial new customer intake, enter basic customer information and route to the sales team.
• Respond to customer account and billing questions or concerns.
• Contact customers regarding invalid payments and funding sources.
• Process customer payments and complete daily bank deposits.
• Process vendor invoices and submit payments.
• Monitor past due accounts and contact customers for collections.
• Process account write offs and termination of accounts.
• Communicate with District Manager on Daily Accounting Checklist tasks.
• Review payroll and make adjustments as needed.
• Complete full hiring and onboarding for new employees, including background checks and onboarding paperwork.
• Assist employees with general HR/Benefits questions.
• Process monthly employee changes and terminations.
• Manage Workers’ Compensation and Auto Insurance claims.
• Complete monthly warehouse and office supply orders.
• Order business cards.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Teamwork

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Description

The Office Specialist is skilled in the day-to-day functions of the office and will perform a variety of office/clerical duties while providing excellent customer service. Responsibilities may range from general receptionist duties to some HR and Accounting functions.

Customer Service

• Answer incoming customer calls and route calls to the appropriate department.
• Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
• Respond to customer account and billing questions or concerns.
• Contact customers regarding invalid payments and funding sources.

Accounting

• Process customer payments received and complete daily bank deposits.
• Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
• Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed.
• Process account write offs and termination of customer accounts as needed.
• Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
• Review payroll and make adjustments as needed.

Human Resources

• Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork.
• Assist new and current employees with general HR/Benefits questions.
• Process monthly employee changes including but not limited to pay rate and status changes.
• Complete termination process for exiting employees.
• Manage Workers’ Compensation and Auto Insurance claims.

Office Management

• Complete monthly warehouse and office supply order.
• Order business cards.

Qualifications

• High School Diploma or equivalent
• Must have excellent customer service skills.
• Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
• Must have excellent organizational skills, be able to multitask and determine priorities.
• Must have excellent attention to detail; accuracy of work is highly important.
• Must have excellent communication skills, both oral and written.
• Must be able to work well both independently and as part of a team.

This position works in an office setting and may be in direct contact with customers. This position requires the employee to sit at a computer for up to 8 hours per day. This position may require light lifting and filing. Saturdays and evening work may be required at times.

Benefits

• Competitive Pay!
• 401(k) Retirement Plan with Company Match!
• Paid Time Off – Vacation/Sick Time + Holidays!
• Mentorship & Advancement opportunities!

Cook’s is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.