Office Specialist – Nashville SW

Cook's Pest Control Inc; Nashville (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

PTO

Mentorship & advancement

Job summary

Cook’s Pest Control, Inc. in Nashville is seeking an Office Specialist to support daily office operations and deliver excellent customer service. The role spans receptionist tasks, HR and accounting duties, and general office management.

You will handle customer calls, intake, payments, payroll review, vendor invoices, onboarding, and data entry in HRIS with accuracy. The position requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment, with

Qualifications

• Excellent customer service skills.
• Strong computer skills and proficiency in MS Office.
• Exceptional organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Experience with HR and accounting tasks is a plus.

Responsibilities

• Answer incoming customer calls and route to appropriate department.
• Enter new customer information and manage billing questions.
• Process customer payments and daily deposits.
• Process vendor invoices and payments; coordinate with Corporate Office.
• Monitor past due accounts and collections when needed.
• Hire and onboarding tasks; background checks and new hire paperwork.
• Assist HR and benefits questions; maintain HRIS data.
• Manage monthly office supplies and ensure excellent customer service.
• Sit at a computer up to 8 hours; light lifting; possible Saturdays/evenings.

Skills

Customer service

Microsoft Office

Multitasking

Office administration

Tools

Excel

Word

Outlook

HRIS

Job description

Cook’s Pest Control, Inc., a family-owned business, has over 300,000 customers, 1,700+ employees and 41 locations. Cook’s has been servicing customers for almost 100 years and is known throughout the Southeast for their integrity, community involvement, and commitment to excellence. With that kind of reputation, it’s no wonder we have been named one of the most successful Pest Control companies in the United States!

Job Description

The Office Specialist is skilled in the day-to-day functions of the office and will perform a variety of office/clerical duties while providing excellent customer service. Responsibilities may range from general receptionist duties to some HR and Accounting functions.

Customer Service

• Answer incoming customer calls and route calls to the appropriate department.
• Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
• Respond to customer account and billing questions or concerns.
• Contact customers regarding invalid payments and funding sources.

Accounting

• Process customer payments received and complete daily bank deposits.
• Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
• Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed.
• Process account write offs and termination of customer accounts as needed.
• Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
• Review payroll and make adjustments as needed.

Human Resources

• Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork.
• Assist new and current employees with general HR/Benefits questions.
• Process monthly employee changes including but not limited to pay rate and status changes.
• Complete termination process for exiting employees.
• Manage Workers’ Compensation and Auto Insurance claims.

Office Management

• Complete monthly warehouse and office supply order.
• Must have excellent customer service skills.
• Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
• Must have excellent organizational skills, be able to multitask and determine priorities.
• Must have excellent attention to detail; accuracy of work is highly important.
• Must have excellent communication skills, both oral and written.
• Must be able to work well both independently and as part of a team.

This position works in an office setting and may be in direct contact with customers. This position requires the employee to sit at a computer for up to 8 hours per day. This position may require light lifting and filing. Saturdays and evening work may be required at times.

Additional Information

Along with a great place to work, Cook’s employees enjoy:

• Competitive Pay!
• 401(k) Retirement Plan with Company Match!
• Paid Time Off – Vacation/Sick Time + Holidays!
• Mentorship & Advancement opportunities!

Cook’s is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.