Office Specialist I Supervisor

State of Main; Augusta (AR); On-site; USD 26,000 - 39,000; Full time

Job summary

State of Maine seeks a supervisor for the Property Tax Division to oversee the Administrative Section and coach staff in performance, data quality, and customer service. The role requires interpreting tax laws, guiding processes, and coordinating across units.

The position emphasizes independent judgment and policy adherence, with focus on efficiency and effective management of resources within the Maine Revenue Services framework.

Qualifications

• Knowledge of supervisory principles, methods, and techniques.
• Ability to be flexible and adjust to business needs while balancing tasks.
• Highly effective communication to identify problems and propose improvements.
• Strong time management to meet tight deadlines.
• Ability to research, gather information, and analyze results to reach conclusions.

Responsibilities

• Supervise staff assigned to the Property Tax Admin Unit.
• Plan, assign, instruct, review, and monitor the work of support staff.
• Coach employees in meeting performance standards.
• Review input/output of information from electronic information systems and develop quality standards for data input and output.
• Assess unit needs and implement improvements and procedures to meet work goals.

Skills

Supervisory principles

Communication skills

Time management

Analytical ability

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.

.

Property Tax Division

Opening Date: September 16, 2026

Closing Date: September 30, 2026

Grade: 18 / Administrative Services

Job Class Code: 6547
Salary: $19.73 - $ 28.41/Hourly
Position Number: 016303631

Location: Augusta

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

JOB DESCRIPTION:

This position is assigned to Maine Revenue Services' (MRS') Property Tax Division and is responsible for supervision of State employees assigned to the Administrative Section. Responsibilities require independent judgment, initiative, and discretion to make determinations on varied matters, including interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures.

Essential skills include knowledge and experience in supervisory principles, methods, and techniques; the ability to interpret and apply tax laws, rules, and regulations in varying situations; the ability to understand and promote management goals as they affect day-to-day operations; and the ability to effectively coach employees and conduct performance appraisals.

REPRESENTATIVE TASKS

• Supervise staff assigned to the Property Tax Admin Unit.
• Plan, assign, instruct, review, and monitor the work of support staff.
• Coach employees in meeting performance standards.
• Review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance.
• Assess unit needs, recommend, and implement improvements and procedures to meet the work goals. This responsibility will include writing and maintaining unit manuals.
• Participate in interviewing, selecting, orienting, training, and instructing new employees.
• Provide customer service for incoming calls to the phone queue, assisting users with questions pertaining to property tax and navigation of the MRS website.
• Coordinate work with external operational units/programs to enhance efficiency and achievement of operational goals.
• Adjust program/work operations and objectives to meet planned and unexpected change.
• Analyze personnel, operational, and organizational issues and problems; and develop timely and economical solutions.
• Advise superiors regarding the work/operations and act as "troubleshooter."

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of supervisory principles, methods, and techniques.
• A proven ability to be flexible and adjust to business needs while balancing multiple tasks and priorities.
• Highly effective communication skills with the ability to identify problems, formulate corrections, and propose recommendations for improvement to management.
• Strong time management skills and the ability to meet tight deadlines.
• Ability to conduct research, gather information, and analyze results to reach a conclusion and/or make recommendations.
• Ability to initiate, coordinate, implement, and evaluate administrative activities.
• Ability to coordinate and integrate the work activities and resources of several projects and/or operational pieces.
• Ability to effectively interact with others of widely divergent backgrounds, interests, and viewpoints.