Office Specialist I Supervisor

State of Maine; Augusta (ME); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

13 paid holidays

Vacation leave

Sick leave

Health insurance

Job summary

State of Maine’s Property Tax Division within Maine Revenue Services seeks a supervising administrator to lead the Administrative Section in Augusta. The role requires independent judgment and the ability to interpret tax laws, and to coach staff while driving quality control and performance management.

Responsibilities include staff supervision, workflow planning, training, customer support for property tax inquiries, and collaboration with other units to meet organizational goals while

Qualifications

• Experience in supervisory principles, methods, and techniques.
• Ability to interpret tax laws and apply policies.

Responsibilities

• Supervise staff in the Property Tax Admin Unit.
• Plan and monitor work of support staff; coach for performance.
• Coordinate with external units to enhance efficiency; adapt to changes.

Skills

Supervisory principles

Communication skills

Time management

Problem solving

Job description

Property Tax Division Opening Date: September 16, 2026 Closing Date: September 30, 2026 Grade: 18 / Administrative Services Job Class Code: 6547 Salary: $19.73 - $ 28.41/Hourly Position Number: 016303631 Location: Augusta Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

JOB DESCRIPTION

This position is assigned to Maine Revenue Services’ (MRS’) Property Tax Division and is responsible for supervision of State employees assigned to the Administrative Section. Responsibilities require independent judgment, initiative, and discretion to make determinations on varied matters, including interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures. Essential skills include knowledge and experience in supervisory principles, methods, and techniques; the ability to interpret and apply tax laws, rules, and regulations in varying situations; the ability to understand and promote management goals as they affect day-to-day operations; and the ability to effectively coach employees and conduct performance appraisals.

REPRESENTATIVE TASKS

• Supervise staff assigned to the Property Tax Admin Unit.
• Plan, assign, instruct, review, and monitor the work of support staff.
• Coach employees in meeting performance standards.
• Review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance.
• Assess unit needs, recommend, and implement improvements and procedures to meet the work goals. This responsibility will include writing and maintaining unit manuals.
• Participate in interviewing, selecting, orienting, training, and instructing new employees.
• Provide customer service for incoming calls to the phone queue, assisting users with questions pertaining to property tax and navigation of the MRS website.
• Coordinate work with external operational units/programs to enhance efficiency and achievement of operational goals.
• Adjust program/work operations and objectives to meet planned and unexpected change.
• Analyze personnel, operational, and organizational issues and problems; and develop timely and economical solutions.
• Advise superiors regarding the work/operations and act as “troubleshooter.”

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of supervisory principles, methods, and techniques. A proven ability to be flexible and adjust to business needs while balancing multiple tasks and priorities. Highly effective communication skills with the ability to identify problems, formulate corrections, and propose recommendations for improvement to management. Strong time management skills and the ability to meet tight deadlines. Ability to conduct research, gather information, and analyze results to reach a conclusion and/or make recommendations. Ability to initiate, coordinate, implement, and evaluate administrative activities. Ability to coordinate and integrate the work activities and resources of several projects and/or operational pieces. Ability to effectively interact with others of widely divergent backgrounds, interests, and viewpoints. Ability to exercise good judgment in appraising situations and making decisions/recommendations. Ability to effectively delegate work as appropriate.

MINIMUM QUALIFICATIONS

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I and Office Associate II.

• Experience supervising staff performing phone customer service
• Prior performance management experience to include creating standards and expectations for staff, conducting interim and annual reviews, disciplinary action.
• A proven ability to be flexible and adjust to business needs while balancing multiple tasks and priorities.
• Strong time management skills and the ability to meet tight deadlines is essential.
• Highly effective communication skills with the ability to identify problems, formulate corrections, and propose recommendations for improvement to senior management.

CONTACT INFORMATION

For more information or questions specific to the position, please contact [e-mail]

All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.

For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check. The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

Benefits of working for the State of Maine

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre‑tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
• Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.