Office Specialist - MCG Neurology

Augusta University; Augusta (GA); On-site; USD 2,223,000 - 2,736,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Paid vacation

Sick leave

Paid holidays

Tuition assistance

Job summary

Augusta University is accepting applications for an administrative support role in the Medical College of Georgia. The position involves handling phones, coordinating patient appointments, processing paperwork for FMLA and disability, and providing scheduling support across the department.

Responsibilities include meeting coordination, keeping calendars, and assisting with travel and forms. A minimum of an associate's degree or a high school diploma with 3+ years of office experience is

Qualifications

• Associate's degree from an accredited college or university.
• OR High School Diploma, GED, or equivalent with a minimum of three years of progressively responsible office support experience.
• Experience in a medical office is preferred.

Responsibilities

• Answer all incoming phone calls; relay messages to providers; route callers to appropriate areas (patient service center, radiology, etc.).
• Coordinate patient appointment times with scheduling; contact patients and referring physician offices with test results, visit notes; assist with patient paperwork for FMLA, return to work, disability, etc.; call patients before clinic visits to confirm appointments and remind them of needed paperwork or pre-visit testing; manage clinic scheduling processes.
• Provide backup administrative support for all department sections as requested.
• Coordinate/assist with fellowship program(s) and special events; assist with grant funder or research oversight visits; clerkship coverage; building liaison with facilities/security.

Skills

Organizational skills

Interpersonal skills

Customer service

Written communication

Verbal communication

Attention to detail

Multi-tasking

Teamwork

Education

Associate's degree

High School Diploma or GED

Job description

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .

Location

Augusta University

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Medical College of Georgia (MCG) is one of the nation's largest medical schools by class size, with 304 students per class. The MCG educational experience is anchored by the main campus in Augusta, with regional clinical campuses for third- and fourth-year students across the state, and two four-year campuses located in Athens (in partnership with the University of Georgia) and in Savannah (in partnership with Georgia Southern University). MCG's expanding partnerships with physicians and hospitals across Georgia currently provide more than 350 sites where students can experience the full spectrum of medicine, from complex care hospitals to small-town solo practices. MCG and its teaching hospitals also provide postgraduate education to approximately 575 residents and fellows in 50 different Accreditation Council for Graduate Medical Education-approved programs. Our researchers and clinicians focus on what most impacts the health of Georgia's and America's children and adults, including cardiovascular biology and disease, cancer, neurosciences and behavioral sciences, public and preventive health, regenerative and reparative medicine, personalized medicine and genomics. Our physician faculty also share their expertise with physicians and patients at about 100 clinics and hospitals statewide.

Job Summary

Provide administrative support to department physicians, APPs, and fellows; maintain research/education portfolios; manage observerships; manage physician on-call calendar; managing calendars/schedules; coordinate meetings; gather travel information and share with Business Operations Specialist; follow up to ensure travel paperwork is completed; work with faculty and APPs to track leave and clinic cancelations to complete and submit required forms; ensure completion of all department, university and medical center required paperwork; participate in section meetings; scribe for meetings if needed; maintaining knowledge of purchasing rules and processes; maintaining office supplies; anticipate needs based on job experience and familiarity with team; any other administrative duties that are needed.

Responsibilities

Phone Administration

Answer all incoming phone calls; relay messages to providers; route callers to appropriate areas (patient
service center, radiology, etc.).

Patient Care

Coordinate patient appointment times with scheduling; contact patients and referring physician offices with test
results, visit notes; assist with patient paperwork for FMLA, return to work, disability, etc.; call all patients
before clinic visits to confirm appointments and remind them of needed paperwork or pre-visit testing; close all
loops in the patient scheduling process; Assist with preparation of patient letters if requested; assist with
managing schedules for clinic; Work with clinic nurses/staff to ensure all patient paperwork is returned and
clinic schedule is correct.

Coverage

Provide backup administrative support for all department sections as requested.

Other

Patient scheduling in Epic; coordination of fellowship program(s); assisting with grant funder or research oversight visits; grand rounds coordinator; Clerkship coverage; building liaison (facilities, security, etc.); coordinating special programs (i.e. Reach); coordinate/assist with special event planning/execution (i.e. Epilepsy Walk).
Other duties as assigned.

Required Qualifications

• Associate's degree from an accredited college or university.
• OR
• High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.

Preferred Qualifications

• Experience in a medical office.

Knowledge, Skills, & Abilities

• Strong organizational skills.
• Excellent interpersonal, customer service, written and verbal communication skills.
• Be attentive, detailed, perform duties accurately and team oriented.
• Ability to multi-task and knowledge of modern office equipment.

Shift/Salary/Benefits

Shift: Days/M-F

Pay Band: B3

Salary Range: $16.54/hourly - $19.86/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.

Recruitment Period: 9/3/26 - Until Filled

• health insurance
• dental insurance
• life insurance
• Teachers Retirement System (or Optional Retirement Plan)
• earned vacation time
• sick leave
• 13 paid holidays
• Tuition Assistance Program

Conditions of Employment

• All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
• If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
• Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
• For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
• All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.