Office Services Workflow Lead

SmartRecruiters, Inc.; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD is seeking a Workflow Coordinator for Office Services to deliver exceptional client service by coordinating reprographics, mail, intake, hospitality, facilities, audio/visual and reception workflows.

You will support other service lines, handle job intake, read requests, communicate with clients, and ensure quality and timely delivery of all tasks while maintaining standard procedures.

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment.
• Proficient with Microsoft Office and reprographics equipment.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs.
• Ensure team provides outstanding service to client and builds relationships.
• Elevate operational problems to Lead, Supervisor or Manager as needed.
• Produce required reports on schedule.
• Read, interpret and understand all requests and communicate deadlines.

Skills

Customer service

Team coordination

Problem solving

Communication skills

Detail oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Reprographics equipment

Mail systems

Job description

RRD is seeking a Workflow Coordinator for Office Services to deliver exceptional client service by coordinating reprographics, mail, intake, hospitality, facilities, audio/visual and reception workflows.

You will support other service lines, handle job intake, read requests, communicate with clients, and ensure quality and timely delivery of all tasks while maintaining standard procedures.