Office Services Manager- Hospitality experience preferred

CBRE Group, Inc.; Charlotte, Northern (NC, KY); On-site; USD 80,000 - 120,000; Full time

Job summary

CBRE Group, Inc. seeks an Onsite Facilities & Office Services Manager in Charlotte, NC. This full-time role unifies facilities management with office leadership to create a safe, welcoming, and efficient work environment.

You will interface with employees, guests, and leadership while overseeing building operations and vendor relationships. The successful candidate will lead safety initiatives, space planning, and event coordination, ensuring outstanding workplace experiences and adherence to

Qualifications

• Service-oriented mindset and hospitality-like service orientation.
• Strong customer focus and ability to manage competing needs.
• Good problem-solving ability and proactive communication.
• High emotional intelligence and collaboration.
• Attention to detail in daily operations and safety.
• Proactive, self-directed, and independent work style.
• Professional presence and approachable demeanor.

Responsibilities

• Oversee daily building operations including HVAC, electrical, plumbing, life safety systems, and general maintenance.
• Manage relationships with property management, landlords, and third-party vendors.
• Coordinate preventative and reactive maintenance programs.
• Lead safety initiatives including fire drills, emergency preparedness, and compliance with local regulations.
• Manage space planning, moves/adds/changes, and workplace setup.
• Monitor facility budgets, service contracts, and purchase orders.
• Ensure workplace sustainability and efficiency initiatives are followed.
• Serve as the primary onsite point of contact for employees and visitors.
• Oversee reception, conference rooms, kitchens, common areas, and office presentation.
• Coordinate office events, employee engagement activities, and meetings.
• Assist with new hire onboarding from a workspace/logistics perspective.

Skills

Service-oriented mindset

Customer-focused

Problem-solving

Emotional intelligence

Attention to detail

Proactive and self-directed

Professional presence

Relationship building

Job description

About this role

The Onsite Facilities & Office Services Manager is responsible for ensuring the seamless daily operation of the workplace by combining strong facilities management expertise with exceptional office leadership and employee experience skills. This role oversees building operations, vendor management, safety, and maintenance while also serving as the primary point of contact for employees, guests, and leadership for all office-related needs.

This individual is highly visible, service-oriented, and proactive, creating a safe, efficient, and welcoming environment where employees can do their best work. It’s fully onsite Monday-Friday in Charlotte, NC.

What you’ll do

Facilities Management

• Onsite Five Days a Week
• Oversee daily building operations including HVAC, electrical, plumbing, life safety systems, and general maintenance
• Manage relationships with property management, landlords, and third-party vendors
• Coordinate preventative and reactive maintenance programs
• Lead safety initiatives including fire drills, emergency preparedness, and compliance with local regulations
• Manage space planning, moves/adds/changes, and workplace setup
• Monitor facility budgets, service contracts, and purchase orders
• Ensure workplace sustainability and efficiency initiatives are followed

Office & Workplace Experience

• Serve as the primary onsite point of contact for employees and visitors
• Create a welcoming, organized, and high-functioning office environment
• Oversee reception, conference rooms, kitchens, common areas, and overall office presentation
• Coordinate office events, employee engagement activities, and meetings
• Manage office supplies, pantry, and service vendors
• Support new hire onboarding from a workspace and logistics perspective

Soft Skills & Leadership

• Act as a trusted partner to employees and leadership
• Anticipate needs before they become problems
• Communicate clearly and professionally across all levels of the organization
• Provide white-glove service with a hospitality mindset
• Manage difficult situations calmly and diplomatically
• Foster a culture of safety, respect, and accountability within the workplace

What you’ll need

• Service-oriented mindset
• Strong customer focus and hotel, retail and/or hospitality focus preferred.
• Strong problem-solving ability
• High emotional intelligence
• Attention to detail
• Proactive and self-directed
• Professional presence and approachability
• Ability to build relationships quickly

Why This Role Matters

This role is essential to creating a workplace that is safe, efficient, and enjoyable. The Onsite Facilities & Office Manager is the heartbeat of the office—ensuring not only that the building runs smoothly, but that employees feel supported, welcomed, and cared for every day.

About CBRE

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimer

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.