Office Services Manager- Hospitality experience preferred

CBRE; Charlotte (NC); On-site; USD 85,000 - 115,000; Full time

Job summary

CBRE in Charlotte, NC is seeking an Onsite Facilities & Office Services Manager to ensure the daily operation of the workplace and deliver exceptional employee experience. This role oversees building operations, safety, and maintenance while engaging with leadership and guests onsite.

The position is fully onsite Monday–Friday, requiring strong leadership, service mindset, and hands-on management of space, vendors, and resources to create a safe, welcoming, and productive office environment.

Qualifications

• Service-oriented mindset.
• Strong customer focus with hospitality experience preferred.
• Strong problem-solving ability.
• High emotional intelligence.
• Attention to detail.
• Proactive and self-directed.
• Professional presence and approachability.
• Ability to build relationships quickly.

Responsibilities

• Oversee daily building operations including HVAC, electrical, plumbing, life safety systems, and general maintenance
• Manage relationships with property management, landlords, and third-party vendors
• Coordinate preventative and reactive maintenance programs
• Lead safety initiatives including fire drills, emergency preparedness, and compliance with local regulations
• Manage space planning, moves/adds/changes, and workplace setup
• Monitor facility budgets, service contracts, and purchase orders
• Ensure workplace sustainability and efficiency initiatives are followed
• Serve as the primary onsite point of contact for employees and visitors
• Create a welcoming, organized, and high-functioning office environment
• Oversee reception, conference rooms, kitchens, common areas, and overall office presentation
• Coordinate office events, employee engagement activities, and meetings
• Support new hire onboarding from a workspace and logistics perspective

Skills

Service mindset

Customer focus

Problem solving

Emotional intelligence

Attention to detail

Proactive

Professional presence

Relationship building

Job description

About This Role

The Onsite Facilities & Office ServicesManager is responsible for ensuring the seamless daily operation of the workplace by combining strong facilities management expertise with exceptional office leadership and employee experience skills. This role oversees building operations, vendor management, safety, and maintenance while also serving as the primary point of contact for employees, guests, and leadership for all office-related needs.

This individual is highly visible, service-oriented, and proactive, creating a safe, efficient, and welcoming environment where employees can do their best work. It’s fully onsite Monday-Friday in Charlotte, NC.

What You’ll Do

Facilities Management

• Onsite Five Days a Week
• Oversee daily building operations including HVAC, electrical, plumbing, life safety systems, and general maintenance
• Manage relationships with property management, landlords, and third-party vendors
• Coordinate preventative and reactive maintenance programs
• Lead safety initiatives including fire drills, emergency preparedness, and compliance with local regulations
• Manage space planning, moves/adds/changes, and workplace setup
• Monitor facility budgets, service contracts, and purchase orders
• Ensure workplace sustainability and efficiency initiatives are followed

Office & Workplace Experience

• Serve as the primary onsite point of contact for employees and visitors
• Create a welcoming, organized, and high-functioning office environment
• Oversee reception, conference rooms, kitchens, common areas, and overall office presentation
• Coordinate office events, employee engagement activities, and meetings
• Manage office supplies, pantry, and service vendors
• Support new hire onboarding from a workspace and logistics perspective

Soft Skills & Leadership

• Act as a trusted partner to employees and leadership
• Anticipate needs before they become problems
• Communicate clearly and professionally across all levels of the organization
• Provide white-glove service with a hospitality mindset
• Manage difficult situations calmly and diplomatically
• Foster a culture of safety, respect, and accountability within the workplace

What You’ll Need

• Service-oriented mindset
• Strong customer focus and hotel, retail and/or hospitality focus preferred.
• Strong problem-solving ability
• High emotional intelligence
• Attention to detail
• Proactive and self-directed
• Professional presence and approachability
• Ability to build relationships quickly

Why This Role Matters

This role is essential to creating a workplacethat is safe, efficient, and enjoyable. The Onsite Facilities & OfficeManager is the heartbeat of the office—ensuring not only that the building runssmoothly, but that employees feel supported, welcomed, and cared for every day.

AboutCBRE

Whenyou join CBRE, you become part of a global leader in commercial real estate andinvestment services that help businesses and people thrive. We are dynamicproblem solvers and forward-thinking professionals who create significantimpact! Our collaborative environment is built on our shared values — respect,integrity, service, and excellence — and we value the varied perspectives,backgrounds, and skills of our people. At CBRE, you have the opportunity tochart your own course and realize your full potential!

Disclaimer

Applicantsmust be currently authorized to work in the United States without the need forvisa sponsorship now or in the future.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).