Office Services Lead: Front Desk & Training Coach

State of Maryland; Maryland; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Telework possible

Pension

Job summary

Maryland Department of Human Services (DHS) seeks an Office Services Clerk Lead at the Calvert County Department of Social Services, Prince Frederick, MD. You will guide front-office operations, assign and review work, and train junior clerical staff to ensure timely, compliant service.

You will directly assist clients by issuing approved EBT cards and support crisis response for homelessness programs, while maintaining strict adherence to agency procedures and deadlines.

Qualifications

• Education: High school diploma or GED.
• Experience: Two years clerical duties.
• Substitution options for college credits or military service are allowed.

Responsibilities

• Oversee daily administrative operations and supervise junior clerical staff.
• Train team members and streamline front-office workflow.
• Issue approved EBT cards to deliver program benefits and assist clients.

Skills

Microsoft Office Suite

Lead worker experience

Filing/tracking systems

Education

High school diploma or GED

Job description

Maryland Department of Human Services (DHS) seeks an Office Services Clerk Lead at the Calvert County Department of Social Services, Prince Frederick, MD. You will guide front-office operations, assign and review work, and train junior clerical staff to ensure timely, compliant service.

You will directly assist clients by issuing approved EBT cards and support crisis response for homelessness programs, while maintaining strict adherence to agency procedures and deadlines.