Clerical Operations Specialist

State of Maryland; Baltimore, Northern (MD, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Maryland Department of Human Services (DHS) seeks an Office Services Clerk to support agency operations through clerical tasks and data entry. Responsibilities include reviewing records, processing documents, and resolving discrepancies in accordance with policy and law.

The role involves handling inquiries, preparing routine reports, maintaining files, and composing routine correspondence. A high school diploma or GED is required, with one year of clerical experience preferred; substitution

Qualifications

• High school diploma or GED required.
• One year of clerical experience required.
• 30 college credits may substitute for one year of experience.
• Six months clerical training may substitute for six months of experience.

Responsibilities

• Review, verify, and interpret information to determine procedures followed.
• Process permits, licenses, vouchers, invoices, or documents per regulations.
• Respond to inquiries and resolve discrepancies in records.
• Explain basis of determinations to clients, other offices, and the public.
• Update and maintain files, logs, schedules, and records.
• Compose routine correspondence and request information as needed.
• Recommend changes to improve office efficiency.
• Perform data entry and use computer software to enter or edit information.
• Perform other related duties.

Skills

Clerical duties

Data entry

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Maryland Department of Human Services (DHS) seeks an Office Services Clerk to support agency operations through clerical tasks and data entry. Responsibilities include reviewing records, processing documents, and resolving discrepancies in accordance with policy and law.

The role involves handling inquiries, preparing routine reports, maintaining files, and composing routine correspondence. A high school diploma or GED is required, with one year of clerical experience preferred; substitution