Office Services Associate 8AM – 5PM

tmgofficeservices; Irving (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The Millennium Group (TMG) is seeking a dependable Mailroom Associate to handle daily mail operations and support dock activities for client environments. You will receive, sort, and deliver mail and packages, log and track shipments, and assist with outbound mail processes while maintaining accuracy and confidentiality.

Ideal candidates will have at least two years in mailroom or shipping roles, proficiency with MS Office and tracking software, and the ability to lift up to 50 lbs in a

Qualifications

• Requires high school diploma or GED.
• Two years of mailroom or shipping experience preferred.
• Experience with package handling and carrier routing is a plus.

Responsibilities

• Receive, sort, and distribute mail and packages to departments.
• Log packages with tracking for custody.
• Coordinate outbound mail and carrier pickups.
• Maintain inventory and replenish supplies.
• Uphold safety and SOPs in a mailroom environment.

Skills

Communication

Attention to detail

Multitasking

Customer service

MS Office

Handheld scanners

Tracking software

Education

High school diploma or GED

Tools

MS Office

Handheld scanners

Tracking software

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

JobSummary

Handles daily mail operations including receiving, sorting, and distributing incoming mail and packages, as well as collecting and processing outbound mail and courier shipments. Maintains accurate logs, performs data entry, manages mailroom inventory, and delivers supplies as needed. Ensures confidentiality, follows postal regulations, and provides reliable customer service. Requires strong communication skills, attention to detail, the ability to multitask, proficiency in MS Office, and the physical ability to lift up to 50 lbs, with prior mailroom or carrier experience preferred.

Essential Job Responsibilities

• Receive, sort, and distribute all incoming mail, packages, and small freight according to established routing procedures.
• Log all accountable packages into the tracking system, ensuring complete chain‑of‑custody documentation from receipt to final delivery.
• Deliver mail and packages to designated departments, secure areas, and individual recipients with accuracy and timeliness.
• Assist with outbound mail preparation, including postage application, carrier selection, and proper packaging.
• Support daily dock operations by receiving inbound shipments, verifying packing slips, and notifying departments of deliveries.
• Prepare outbound shipments, ensuring correct labeling, documentation, and carrier pickup coordination.
• Communicate with carriers (UPS, FedEx, USPS) regarding pickups, delivery issues, or special handling needs.
• Replenish office supplies, medical supplies, and consumables to designated areas based on par levels or client requests.
• Maintain supply closets and distribution points in a clean, organized, and properly labeled condition.
• Assist with inventory counts, cycle checks, and restocking activities as directed by the Site Supervisor.
• Provide courteous, professional assistance to client staff regarding package status, mail inquiries, and supply needs.
• Respond promptly to service requests, delivery questions, and tracking inquiries.
• Escalate unresolved issues or exceptions to the Site Supervisor.
• Maintain cleanliness and organization in the mailroom, dock, and supply areas, including equipment, shelving, and workstations.
• Follow all safety guidelines for material handling, dock operations, and medical‑supply environments.
• Report safety hazards, incidents, or equipment issues to the Site Supervisor immediately.
• Follow all SOPs, client policies, and workflow instructions provided by the Site Supervisor.
• Assist with daily volume logs, tracking reports, and documentation as needed.
• Support special projects, surge periods, and operational adjustments directed by the Site Supervisor.
• Perform additional tasks as assigned to support mailroom, shipping/receiving, and supply‑distribution operations.

Requirements

Education

• High school diploma or GED required.
• Additional vocational or technical coursework in logistics, office administration, or warehouse operations is helpful but not required.

Experience

• Two (2) years of experience in mailroom operations, shipping/receiving, office services, or general facilities support.
• Experience with package handling, delivery routing, or supply distribution preferred.
• Prior work in a medical, pharmaceutical, or regulated environment is a plus but not mandatory.

Technical & Operational Skills

• Basic understanding of mailroom workflows, package logging, and chain‑of‑custody procedures.
• Familiarity with carriers such as UPS, FedEx, and USPS. Ability to use handheld scanners, tracking software, and basic inventory tools.
• Comfortable with Microsoft Outlook, Excel, and other standard office applications.

Customer Service & Communication Skills

• Strong customer‑service orientation with the ability to interact professionally with client staff.
• Clear verbal communication skills for deliveries, inquiries, and issue escalation.
• Ability to follow instructions, ask clarifying questions, and maintain accuracy in fast‑paced environments.

Physical & Safety Requirements

• Ability to lift and move packages up to 50 lbs.
• Ability to stand, walk, and perform physical tasks for extended periods.
• Awareness of basic safety practices for material handling and medical‑supply environments.

Other Requirements

• Reliable attendance and punctuality.
• Ability to pass TMG background checks required by the client.
• Professional appearance and adherence to client dress‑code standards.