Office Service Associate

RR Donnelley; Newport Beach (CA); On-site; USD 24,631 - 33,448; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Job summary

RR Donnelley is seeking an Office Service Associate in Newport Beach, California. This role involves providing essential back office services, including reprographics and mail services for clients. The ideal candidate should have a high school diploma and at least one year of experience in a similar environment.

Responsibilities include ensuring job tickets are accurate, troubleshooting equipment issues, and maintaining client satisfaction. A focus on customer service, strong communication skills, and the ability to work in a fast-paced environment are crucial for this role.

Qualifications

• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Must be able to handle sensitive and/or confidential documents and information.
• A good understanding of general back office procedures to meet and maintain client satisfaction.

Responsibilities

• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Communicate with supervisor or client on job or deadline issues.
• Ensure that job tickets are properly filled out before beginning work.

Skills

Customer service skills

Attention to detail

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Digital reprographics equipment

Mail and phone systems

Job description

Job Description

Schedule: Monday - Friday, 8:00am - 5:00pm

The Office Service Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Job duties

(* denotes an “essential function”)

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications:

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $17.88-24.28/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Compensation: $18-$18