Office Services Associate

RRD; Chicago (IL); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Parental leave

Job summary

RRD in Chicago is seeking an Office Services Associate to support reprographics, mail, and back-office tasks. Shift is 9:30am-6:00pm, Monday-Friday.

You will work with logs, tickets, and client communications to ensure on-time delivery and adherence to procedures. The role requires a high school diploma and about 1 year of office services experience, with strong customer service, communication, and organizational skills.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year office services experience preferred in legal, banking or large corporate environment.
• Skilled in mail, phone, email, digital reprographics and mail equipment.
• Familiar with back office procedures to meet client satisfaction.
• Proven customer service skills to maintain relationships.
• Good written and verbal communication, including professional telephone and email etiquette.
• Attention to detail with strong organizational skills.
• Able to meet deadlines and complete projects timely.
• Handle confidential documents and information.
• Ability to make independent decisions within policy.
• Strong problem-solving abilities and know when to escalate.
• Team player with ability to work with diverse backgrounds.
• Thrives in a fast-paced environment.
• Self-motivated with a positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform office services tasks including reprographics and mail.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client about deadlines.
• Meet contracted deadlines for all work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs.
• Prioritize workflow and perform Quality Assurance.
• Load machines with paper, toner, and supplies.
• Answer calls, emails, and place service calls as needed.
• Interact with clients in person or remotely.
• Adhere to company and client policies.
• Use equipment and supplies cost-effectively.

Skills

Customer service

Communication

Attention to detail

Deadline driven

Problem solving

Team player

Self-motivated

Office equipment

Digital reprographics

Mail handling

Education

High school diploma or equivalent

Tools

Mail equipment

Phone systems

Email systems

Reprographics equipment

Job description

Job Description

Shift: 9:30am-6:00pm, Monday-Friday

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Job Duties

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Perform Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $19.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.