Office Services Associate

RRD; Austin (TX); On-site; USD 22,854 - 30,996; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Job summary

RRD is seeking an Office Services Associate in Austin, Texas. This role involves providing daily back-office services such as reprographics and mail services, ensuring excellent customer service.

Qualified candidates should have at least one year of office services experience and possess strong communication skills. RRD offers a salary range of $16.59 - $22.50 per hour, with various benefits including health coverage and paid time off.

Qualifications

• Minimum one year of office services experience, preferably in a legal, banking or large corporate environment.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Ability to handle sensitive and/or confidential documents and information.

Responsibilities

• Provide daily back-office services for clients and teams.
• Manage reprographics and mail services according to established procedures.
• Communicate with supervisor or client on job or deadline issues.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Digital reprographics equipment

Mail equipment

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Schedule

Monday - Friday 8:00am - 5:00pm

Job duties

The Office Services Associate is responsible for adding value in providing daily back‑office services for our client and teams. Services include, but are not limited to, reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Perform quality assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost‑efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum one year office services experience, preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back‑office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem‑solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi‑functional and diverse backgrounds.
• Ability to work in a fast‑paced environment.
• Must be self‑motivated with a positive can‑do attitude.

Additional Information

The salary range for this role at the noted RRD location is $16.59 - $22.50 per hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.