Office Services Associate

RRD; Santa Monica (CA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Tuition assistance

Job summary

RRD is seeking an Office Services Associate in Santa Monica, California. This role involves providing daily back office services including reprographics and mail handling. Candidates should have a high school diploma and at least one year of office services experience. Responsibilities include ensuring quality work, meeting deadlines, and providing excellent customer service. The position offers a rate of $21/hour along with benefits like medical coverage, paid time off, and retirement plans. Hours are Monday to Friday, 8 am to 5 pm.

Qualifications

• Minimum 1 year of office services experience preferably in a legal or corporate environment.
• Proven customer service skills required for enhancing customer relationships.
• Good written and verbal communication skills.

Responsibilities

• Perform work in office services, primarily reprographics and mail functions.
• Ensure job tickets are properly filled out before beginning work.
• Meet contracted deadlines for accepting and delivering all work.

Skills

Customer service skills

Attention to detail

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Tools

Digital reprographics equipment

Mail equipment

Job description

Position Summary

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Job Duties

(* denotes an essential function)

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Perform Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Working Conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Professional attire required.
• Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.
• Must be able to work standing up all or most of the time.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information

The rate of pay for this role at the noted RRD location is $21.00/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday - Friday, 8am to 5pm

RRD is an Equal Opportunity Employer, including disability/veterans