Office Services Associate

RRD; Miami (FL); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Job summary

RRD in Miami, Florida is seeking an Office Services professional for a role requiring strong customer service skills and the ability to lift up to 50 lbs. Candidates should have experience in a fast-paced environment and be able to maintain effective relationships. The position involves utilizing logs for office services, ensuring proper completion of job tickets, and troubleshooting equipment.

The salary range is $20.00 - $22.00 per hour, with benefits including medical, dental, and vision coverage, as well as paid time off and 401(k) options.

Qualifications

• Minimum 1 year office services experience preferably in a legal, banking, or corporate environment.
• Proven customer service skills are required to enhance customer relationships.
• Ability to handle sensitive and/or confidential documents.

Responsibilities

• Utilize appropriate logs for all office services work.
• Communicate with supervisor or client on job or deadline issues.
• Load machines with various paper, toner, supplies.

Skills

Customer service skills

Written and verbal communication skills

Attention to detail

Problem-solving skills

Self-motivated

Education

High school diploma or equivalent

Tools

Digital reprographics and mail equipment

Job description

Shift

Monday-Friday 10:00am-7:00pm

* denotes an “essential function”

Responsibilities

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $20.00 - $22.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans