Office & Scheduling Coordinator – Evenings & Weekend

SYNERGY HomeCare; Reno (NV); On-site; USD 42,000 - 48,000; Full time

Job summary

SYNERGY HomeCare in Reno, NV is seeking an Office Associate to coordinate daily office tasks for our local home care business. You will help build positive relationships with caregivers, clients, and the office team, support intake, scheduling, and general clerical duties.

The ideal candidate communicates clearly, handles high call volume, and is proficient with Google Suite and Zoom. Knowledge of AxisCare or similar scheduling software is preferred.

Qualifications

• Knowledge of scheduling and on-call procedures (preferred)
• Customer service skills and phone answering experience
• Proficiency in Google Suite, Zoom
• Knowledge of scheduling software (AxisCare or similar preferred)
• Knowledge of recruiting, interviewing (preferred)
• Well-honed time management skills
• Caregiving experience (preferred)
• Exemplary communication skills, both verbal and written

Responsibilities

• Operates a multi-line phone system to receive and direct incoming calls. Obtains caller’s name and purpose of call
• Directs caller (if triage is established), records name, time of call, and nature of call in online software
• May answer basic questions for caregiver applicants or prospective new clients
• May participate in the on-call rotation, answering after-hours calls
• Greets visitors and directs them to the appropriate individual
• Updating files and maintaining records of certifications as needed
• Assists with any filing duties and a variety of other clerical duties as necessary
• Types of email correspondence, reports, and other documents as necessary
• Recruiting and interviewing via Zoom, In-Person, or over the phone
• Weekly reporting of accountabilities

Job description

SYNERGY HomeCare in Reno, NV is seeking an Office Associate to coordinate daily office tasks for our local home care business. You will help build positive relationships with caregivers, clients, and the office team, support intake, scheduling, and general clerical duties.

The ideal candidate communicates clearly, handles high call volume, and is proficient with Google Suite and Zoom. Knowledge of AxisCare or similar scheduling software is preferred.