Office Program Associate

Professional Services Group & Community Impact Programs; Paddock Lake (WI); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision & dental coverage

Life insurance

Short-term disability

401k and profit sharing

Pet insurance

Employee Assistance Program (EAP)

Job summary

The Office Program Associate role at Professional Services Group & Community Impact Programs supports Lived Experience Experts through administrative duties and careful event planning for the Department of Safety and Permanence and the Bureau of Compliance, Research, and Analytics.

The position emphasizes timely payments, accurate paperwork, and effective coordination of meetings, venues, catering, and surveys, with flexible scheduling and remote work options for Wisconsin residents.

Qualifications

• Administrative duties and event coordination experience preferred.
• Experience supporting program teams and handling payments a plus.
• Strong organizational and communication skills.

Responsibilities

• Provides administrative support to Lived Experience Experts and programs.
• Facilitates timely payments, paperwork, and stipend processing.
• Coordinates venue, catering, travel, and meeting materials for events.
• Manages surveys, RSVPs, and event billing.
• Attends meetings virtually or in-person as required.

Education

High school diploma / GED

Job description

JOB SUMMARY:

The Office Program Associate provides administrative support and event planning to Lived Experience Experts for the Department of Safety and Permanence and the Bureau of Compliance, Research, and Analytics.

Lived Experience Program: The Department of Children and Families engages with youth, families, and caregivers who have direct lived experience by our programs, policies, and decisions. Lived Experts provide valuable insight and analysis of issues, policies, and programs - ensuring the work we do is more effective, more efficient, and smarter. Experts' voices are vital to our vision that all Wisconsin children and youth are safe and loved members of thriving families and communities. Their perspective helps us build a more equitable and supportive system where families can thrive.

KEY RESPONSIBILITIES OF THE OFFICE PROGRAM ASSOCIATE:

• Ensures all documentation is up-to-date and facilitates timely and accurate payments for Lived Experts.
• Ensures all required employment paperwork is maintained and submitted for Lived Experts.
• Processes all gift card, honorarium, and stipend requests for Lived Experts.
• Tracks all compensation for Lived Experts, and provides responsive, thorough, and helpful assistance to Lived Experts related to their compensation and processes.
• Manages logistics for in-person meetings of Lived Experts, including: reserving venue, catering, managing hotel reservations, preparing meeting materials, etc.
• Assists with booking hotel rooms, event spaces, and catering orders for Division events.
• Assists with administering and collecting survey responses and RSVPs for Division events.
• Facilitates proper billing and payments for events.
• Participates as a member of the program support team to ensure all assigned tasks are completed.
• Attends unit/section/bureau/division meetings virtually as scheduled, and in-person when required.

LOCATION:

Remote; may be required to attend in-person trainings as needed. Must be a Wisconsin resident.

PAY RATE:

$20.00-22.00 per hour

SCHEDULE:

Full-time 40 hours per week Monday-Friday. Must be available 9:00am-3:00pm; start and end times on either side of those core hours are flexible.

WHY WORK WITH PSG/CIP?

• Be part of a passionate team dedicated to making a difference in the community!
• Flexible hours and great work-life balance
• Work culture that values not only the health and well-being of the clients we serve but also our staff
• Opportunities for advancement and professional development
• Competitive benefits package, including: paid time off and company holidays; health, vision, dental, and life insurance; short-term disability; 401k and profit sharing; pet insurance; and Employee Assistance Program (EAP)
  • One of our health insurance plans with employee-only coverage is offered with no monthly premium!

REQUIREMENTS:

• Must have a completed high school diploma / GED / equivalent
• Must be a resident of the State of Wisconsin

Equal Employment Opportunity/M/F/disability/protected veteran status