Administrative Assistant - Housing Program

Lutheran Social Services of WI & Upper MI; West Allis, Northern (WI, KY); Vor Ort; USD 59.237.000 - 67.502.000; Vollzeit

Benefits dieser Stelle

Public Service Loan Forgiveness (PSLF)

Flex Spending for Dependent & HealthC

Paid Time Off

10 Paid Holidays

Ability to Contribute to 403B

Annual raises

Employee Assistance Program

Service Awards and Recognition

Zusammenfassung

Lutheran Social Services of Wisconsin and Upper Michigan is seeking an Administrative Assistant to support our Housing team. This hybrid role involves clerical tasks, document preparation, and coordinating with program partners.

Responsibilities include customer service, billing support, and file management. Minimum 1 year administrative experience preferred; associate degree in admin support is a plus. Travel up to 2 days weekly may be required.

Qualifikationen

• High School Diploma or equivalent required.
• Associate degree in administrative support preferred.
• Minimum 1 year administrative experience or bookkeeping preferred.
• Proficiency in Word, Excel, PowerPoint and Outlook.

Aufgaben

• Deliver excellent customer service with a supportive demeanor.
• Create and edit documents (Word, Excel, PowerPoint).
• Proofread documents for grammar and content accuracy.
• Billing support: coding invoices and processing payments.
• Review rent batches and post payments in Yardi.
• Reconcile tenant ledgers and lease charges.
• Provide receptionist duties when needed.
• Collaborate with onsite housing staff and partners.

Kenntnisse

Customer service

Administrative support

Communication

Problem solving

Ausbildung

High School Diploma

Associate degree in admin support

Tools

Microsoft Word

Excel

PowerPoint

Outlook

SMARTSheet

Yardi Voyager

Jobbeschreibung

Job Category: Administrative / Clerical

Requisition Number: ADMIN009809

• Posted : October 7, 2026
• Full-Time
• Hybrid
• Rate : $22 USD per hour

Locations

Showing 1 location

West Allis, WI 53214, USA

• Travel Required : Yes

Description

Lutheran Social Services of Wisconsin and Upper Michigan is currently seeking an Administrative Assistant to join our growing Housing team. This position provides clerical and administrative support to the agency in a variety of areas which could include clerical, receptionist, project based, and other support tasks.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Deliver excellent customer service while maintaining an understanding and supportive demeanor.
• Maintain an accurate information stream that meets the needs of clients and programs.
• Continue to expand and improve technical knowledge and be an administrative resource for others in the agency.
• Provide guidance, work direction, and support to other administrative employees and volunteers as necessary.
• Create and edit documents (Word, Excel, PowerPoint, etc.).
• Proofread all documents for correct grammar, spelling, punctuation, and content.
• Communicate effectively with program partners regarding tasks, responsibilities, and deadlines.
• Problem-solve and provide suggestions for efficiency and improvement as warranted.
• Make recommendations regarding system changes that foster efficiency and quality.
• General office duties as assigned (e.g. mail, copying, preparation of documents, etc.).
• Troubleshoot and ensure office and facility needs are met and work with vendors as needed (office equipment, safety checks, fire extinguisher inspections, etc.).
• Provide receptionist duties as needed. This will include answering telephones, taking messages, scheduling appointments, and greeting visitors.
• Billing support functions including coding invoices and forwarding for processing, making check requests, maintaining accurate invoice tracking.
• Review rent received batches for accuracy and post rent payments in Yardi
• Reconcile tenant ledgers and lease charges
• Review and post subsidy payments received in Yardi
• Collaborate with onsite housing staff and Housing Authorities to gather data as needed
• Prepare and if applicable, develop/create department forms and maintain supply of paper forms.
• Prepare and mail letters and packages.
• Create, organize, and maintain files. This may be hard copy files, electronic files, and databases.
• Assist in planning, scheduling, and preparing for meeting and trainings.
• Collaborate with other team members and assist with projects. Collaboration may include entities that are working at various locations.
• May have position specific administrative duties that are particular to a certain area(s) or program(s).
• Participate in other projects and other duties, as assigned and needed.

PERKS:

• Public Service Loan Forgiveness (PSLF)
  • By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
  • Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
  • LSS Clinical Managers ( [e-mail] ) and Human Capital employees can assist you in applying for this benefit.
• Flex Spending for Dependent & Health Care
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• LSS makes annual raises a priority for employees
• Employee Assistance Program
• Service Awards and Recognition

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or equivalent.
• Associates Degree in administrative support area is preferred.
• Minimum 1 year prior administrative experience or bookkeeping preferred. Associates Degree may be substituted in lieu of prior experience.
• Proficiency in a variety of software programs (Microsoft Word, Excel, PowerPoint, Outlook, or equivalent) is required.
• Previous experience with SMARTSheet preferred
• Previous experience with Housing Software ie: Yardi Voyager, preferred.

TRAVEL: Ability to travel to properties as need to provide support up to 2 days per week. Travel could be statewide.

LSS is an Equal Opportunity/Affirmative Action employer (EOE).

Travel Required

Yes . Occasional day trips.

Qualifications

Education

Required

High School Diploma/ GED or better.

Preferred

Associate Degree or better in Other.

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.