Office/Production Manager

Floor Coverings International; Winter Garden (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Office Manager to lead operations and customer relations in a thriving flooring franchise. This pivotal role involves managing daily operations, ensuring customer satisfaction, and coordinating marketing efforts to drive growth. The ideal candidate will possess strong organizational and communication skills, along with a commitment to providing exceptional service. Join a dynamic team that values innovation and customer care, and make a significant impact in a rewarding environment where your contributions help shape the future of the business.

Benefits

Company parties

Competitive salary

Free uniforms

Paid time off

Paid training

Cellphone Reimbursement of $40 per month

Qualifications

• 3-5 years of experience as an office manager in home improvement preferred.
• Strong communication skills and excellent customer service are essential.

Responsibilities

• Manage customer relations and ensure high satisfaction through excellent service.
• Coordinate scheduling and installation of projects while maintaining financials.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Multi-tasking

Detail-oriented

Production Management

Bilingual (Spanish)

Education

High School Diploma

At least 2 years of College

Tools

Salesforce

MS Office Suite

Job description

Benefits:

• Company parties
• Competitive salary
• Free uniforms
• Paid time off

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials. We are the premier flooring company for Costco, so the ideal candidate must embody the Costco customer service mindset.

Office Manager Perks and Benefits:

• Competitive Base Salary
• Paid training.
• Full-time
• Cellphone Reimbursement of $40 per month

Office Manager Responsibilities:

Customer Management

• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra-mile service.
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Keep the showroom and office organized and presentable.
• Assist in the development, management & delivery of local marketing tactics.
• Resolve customer conflicts.

Marketing

• Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.
• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
• Support and participate in home shows and events.
• Support and implement local marketing efforts as needed.

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.

Financials

• As a job is landed and produced, complete the job costing form with the pertinent details.
• Process all Payments and work flow for Costco Members who purchase from FCI.

Continuous Improvement

• Attend weekly meetings with the owner at scheduled times.
• Submit the GS&R Prep form monthly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at the owner’s discretion.
• Make decisions and act in accordance with Floor Coverings International's core values and mission.

Office Manager Qualifications:

• Must have 3 to 5 years working as an office manager, preferably in a home improvement company.
• High School Diploma and at least 2 years of College required.
• Excellent customer service skills.
• Strong communication skills, particularly over the phone.
• Organized, detail-oriented, and able to multi-task.
• Experience in Production management.
• Able to work independently without supervision.
• Salesforce experience preferred.
• Bi-Lingual with Spanish preferred, but not required.
• Must be proficient in MS Office suite including Word, Outlook, Excel, and PowerPoint.
• Detail-oriented.

Apply today!