Office Operations & Patient Experience Assistant

Nationwide Vision; Sierra Vista (AZ); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Full Benefits Package (Medical, Vision

Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

Job summary

Nationwide Vision in Sierra Vista, AZ is seeking an Assistant Office Manager to lead daily operations and ensure a outstanding patient experience. This role emphasizes team leadership and adherence to TPE standards to optimize patient care.

You will develop relationships with doctors, enforce policies, and coach a team to deliver Total Patient Experience across the clinic. Strong communication and prior medical office experience are essential.

Qualifications

• Prior medical office experience preferred; leadership experience strongly preferred.
• Minimum of 1 year in a role interacting with customers/patients.
• Background check as required by state.
• Proof of identity and right to work in the United States.

Responsibilities

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Motivate team members by remaining positive and communicating changes in a supportive and constructive way.
• Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
• Handle team member and patient questions in the absence of the Office Manager.

Skills

Leadership experience

Customer service

Office management

Team motivation

Communication

Education

High school diploma or GED

ABO and NCLE certifications (preferred)

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Nationwide Vision in Sierra Vista, AZ is seeking an Assistant Office Manager to lead daily operations and ensure a outstanding patient experience. This role emphasizes team leadership and adherence to TPE standards to optimize patient care.

You will develop relationships with doctors, enforce policies, and coach a team to deliver Total Patient Experience across the clinic. Strong communication and prior medical office experience are essential.