Office & Operations Manager, Workforce Programs

Hampton University; Hampton (VA); On-site; USD 52,000 - 70,000; Full time

Job summary

Hampton University’s Workforce Development Enterprise (WDE) is seeking an Office Manager to provide administrative and operational support for WDE activities located at 2 Eaton Street, coordinating with CHVC staff. The role encompasses scheduling, records management, procurement, and customer service across WDE locations.

The ideal candidate will have an associate degree, 3+ years of administrative experience, and strong organizational and communication skills.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• Minimum three years of progressively responsible administrative or office management experience.
• Experience preparing and processing purchase requisitions, invoices, and vendor documentation.
• Experience supporting multiple departments, programs, or locations preferred.
• Strong organizational, communication, customer service, and problem-solving skills.
• Experience in higher education, workforce development, training programs, or comparable environment preferred.

Responsibilities

• Manage daily administrative operations for WDE’s Eaton Street locations (Suites 1000, 1100, 1400).
• Serve as primary administrative contact for visitors, students, instructors, vendors, partners, and university personnel.
• Coordinate with CHVC to maintain consistent WDE processes, records, and procedures.
• Prepare and process purchase requisitions, invoices, vendor documentation, and related procurement records.
• Track purchases, orders, approvals, deliveries, and outstanding procurement items.
• Maintain organized financial and purchasing documentation per University procedures.
• Manage calendars, meetings, room scheduling, and administrative requests.
• Prepare correspondence, reports, meeting materials, and other admin documents.
• Maintain organized electronic and physical records for WDE programs and operations.
• Assist with student and instructor communications, course logistics, attendance documentation, and program records.
• Support onboarding and administrative processing for instructors, contractors, and staff.
• Utilize WDE technology systems for scheduling, records, CRM, and program administration.
• Assist with facility access, room readiness, signage, and visitor coordination.
• Support events, workshops, training programs, employer meetings, and other WDE activities.
• Maintain front-office operations and timely response to inquiries.
• Perform other duties as assigned by WDE leadership.

Skills

Organizational skills

Communication skills

Customer service

Problem-solving

Education

Associate degree in Business Administration, Office Administration, Management, Information Technology, or related field

Tools

Microsoft Office

CRM systems

Learning management systems (LMS)

Scheduling platforms

Job description

Hampton University’s Workforce Development Enterprise (WDE) is seeking an Office Manager to provide administrative and operational support for WDE activities located at 2 Eaton Street, coordinating with CHVC staff. The role encompasses scheduling, records management, procurement, and customer service across WDE locations.

The ideal candidate will have an associate degree, 3+ years of administrative experience, and strong organizational and communication skills.