Office & Operations Manager - Leadership & Training

Sa-Recycling; Balch Springs (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Sa-Recycling in Balch Springs, TX, is seeking a skilled Office Supervisor to oversee administrative tasks, coordinate customer service, and ensure adherence to quality standards and deadlines.

You will guide office staff, address escalated complaints, train employees, and monitor records for accuracy while promoting safety and efficient workflow.

The ideal candidate has strong communication skills, experience in a similar environment, and bilingual English and Spanish abilities.

Qualifications

• Prior experience in a similar or business program environment (minimum 5 years)
• Must pass a medical physical and drug test
• Must pass a background check and credit check
• Bi-lingual English & Spanish a plus
• High school diploma or GED preferred

Responsibilities

• Resolve customer complaints and answer questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards and deadlines.
• Provide guidance in handling difficult problems and resolving escalated complaints.
• Implement company policies, procedures, and service standards with management.
• Discuss job performance problems and work on resolving issues.
• Train employees in job duties and company policies; arrange training as needed.
• Evaluate employee performance and conformance to regulations.
• Review records on production, payroll, and shipping to verify details and evaluate performance.
• Recruit, interview, and select employees.
• Maintain clean and orderly work areas and ensure regular attendance.
• Organize materials for efficient space use.
• Dispose of waste materials properly and conduct inspections to ensure cleanup.
• Maintain workplace safety and hygiene as an ongoing priority.

Job description

Sa-Recycling in Balch Springs, TX, is seeking a skilled Office Supervisor to oversee administrative tasks, coordinate customer service, and ensure adherence to quality standards and deadlines.

You will guide office staff, address escalated complaints, train employees, and monitor records for accuracy while promoting safety and efficient workflow.

The ideal candidate has strong communication skills, experience in a similar environment, and bilingual English and Spanish abilities.