Office Operations & People Leader

SA Recycling; Balch Springs (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

SA Recycling seeks an experienced Office Manager to oversee administrative staff, enforce safety and quality standards, and ensure efficient daily operations at our Texas facility. The role emphasizes policy implementation, performance evaluation, and staff training to support smooth workflow and exceptional customer service.

The candidate should be fluent in English and Spanish, with strong MS Office skills, and a minimum of five years in a similar environment.

Qualifications

• Grandfathered into position if employed before April 2014.
• Must pass a medical physical and drug test.
• Must pass a background check and credit check.
• High school diploma or GED preferred, foreign education acceptable.
• Bilingual English & Spanish is a plus.
• Proficient in communicating and basic math for job tasks.

Responsibilities

• Resolve customer complaints and answer policy questions.
• Supervise office, administrative, or customer service staff for quality and deadlines.
• Guide employees in handling difficult problems and escalate issues.
• Implement company policies, procedures, and service standards with management.
• Discuss performance issues with employees to resolve problems.
• Train staff in duties and company policies or arrange training.
• Evaluate employee performance and compliance with regulations.
• Review records and reports related to production, payroll, and shipping to verify details.

Skills

MS Office

Bilingual EN/ES

Communication

Office mgmt

Team supervision

Education

High school diploma or GED

Tools

MS Office

Job description

• Resolve customer complaints, and answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
• Train and instruct employees in job duties and company policies, or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
• Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance
• Recruit, interview, and select employees
• Clean up work area at the end of shift
• Keep work areas neat and orderly
• Regular attendance and punctuality are essential job functions
• Organizing materials to have more effective use of space
• Dispose of various waste materials in the appropriate manner
• Inspection to ensure cleanup is completed
• Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.
  
  
  

Job Duties

Including, but not limited to:

• Resolve customer complaints, and answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
• Train and instruct employees in job duties and company policies, or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
• Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance
• Recruit, interview, and select employees
• Clean up work area at the end of shift
• Keep work areas neat and orderly
• Regular attendance and punctuality are essential job functions
• Organizing materials to have more effective use of space
• Dispose of various waste materials in the appropriate manner
• Inspection to ensure cleanup is completed
• Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.
  
  
  

Qualifications

• Employees in this position prior to April 2014 are presumed to be qualified and are "grandfathered" into their positions.
• Must pass a medical physical and drug test
• Must pass a background check and credit check
• Preferred – high school diploma or GED and/or foreign education acceptable
• Bi-lingual (English & Spanish) language skills a plus
• Ability to: communicate with others effectively; understand direction (written or oral) and use basic math skills as the job demands
• Utilize MS Office to produce reports in various combinations to all readers and audiences
• Minimum 5 years previous experience in a similar or business program environment required
  
  
  

Job Expectations

Comply with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, & procedures.

Physical Requirements

• Work Environment: Office, with occasional visits through the scrap metal facility
• Equipment & Tools: Office with occasional need for PPE
• Physical Demand Level: Light
• Work Capacity: Office Manager Work Capacity
• Sensory Demands: Hearing, vision, touch, smell and taste
• Hand Movements: Repetitive motions, gripping,