Office Operations Manager (Facilities & Admin)

USI Insurance Services; Atlanta (GA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Paid holidays

Life insurance

Flexible spending

Job summary

USI Insurance Services is seeking an experienced Office Services Manager to oversee reception, mailroom, CRM workflows, and staff performance. You will coordinate with building management, manage events, and ensure efficient administrative operations across the location.

Ideal candidates have 2+ years in administration management, strong customer service, and proficient MS Office skills. The role requires independent work, attention to detail, and effective communication with staff at all

Qualifications

• 2+ years in administration management.
• Strong customer service orientation.
• Ability to learn new concepts quickly.
• Excellent written and verbal communications.
• Proficient with email and Microsoft Office.

Responsibilities

• Oversee all office administration functions: reception, mailroom, scanning, CRM, supplies.
• Manage office service team, approve timecards, and handle staffing needs.
• Coordinate with building management on maintenance and workflow.
• Set priorities and manage workflows for efficiency.
• Participate in office events such as Holiday party and Summit Awards.
• Serve as escalation point for client issues related to direct reports.
• Manage relationships with building management and tenant services.
• Oversee office furniture needs and maintenance.
• Coordinate office moves during lease expiration.
• Maintain iOffice software and communicate changes.
• Coordinate security, medical, and weather responses as needed.
• Ensure mail handling and printing/fulfillment processing.
• Maintain inventory of office and kitchen supplies.
• Keep phone lists updated and distributed.
• Manage on-site and off-site file storage.
• Develop relationships with outside vendors.
• Act as liaison for phone system and office equipment.

Skills

Customer service

Independent work

Attention to detail

Communication skills

MS Office proficiency

Tools

Microsoft Office

CRM

iOffice

Job description

USI Insurance Services is seeking an experienced Office Services Manager to oversee reception, mailroom, CRM workflows, and staff performance. You will coordinate with building management, manage events, and ensure efficient administrative operations across the location.

Ideal candidates have 2+ years in administration management, strong customer service, and proficient MS Office skills. The role requires independent work, attention to detail, and effective communication with staff at all