Office Operations Manager

Advanced SENTRY, LLC; Austin (TX); On-site; USD 55,104 - 82,656; Full time

Job summary

Advanced SENTRY, LLC is seeking a highly organized Workplace Operations Consultant for a 6-month, 100% onsite engagement in Austin, TX. The role focuses on optimizing physical operations, vendor management, site processes and event support to maintain a smooth, welcoming workspace.

You will work with IT, security and legal to ensure compliance, safety drills and emergency readiness while improving ticketing workflows and space utilization for hybrid work.

Qualifications

• 5+ years of hands-on experience in facilities coordination, corporate operations or premium hospitality services.
• Strong background coordinating external vendor services (janitorial, facilities or catering) and managing deliverables.
• Ability to analyze physical operational setups, identify inefficiencies and implement practical improvements.
• Exceptional communication and interpersonal skills for peer-level collaboration.
• Proficiency with Google Workspace, workplace ticketing systems and event coordination tools.

Responsibilities

• Janitorial & Porter Services Coordination: manage onsite vendor relationships and ensure cleanliness and readiness.
• Vendor Accountability & Daily Site Readiness: act as primary contact for external vendors and monitor SLAs.
• SLA Tracking: track service levels and escalate gaps to Regional Manager.
• Workplace Process Improvements: optimize site workflows and documentation.
• Operational Documentation: create and maintain day-to-day operating guides and records.
• Workflow Efficiency: streamline ticketing and inventory management for efficiency.
• AI Process Integration: leverage AI tools to automate admin tasks and drafting.
• Space Optimization: analyze space use for hybrid work arrangements and future planning.
• Metrics & Reporting: track issues, occupancy and service delivery metrics.
• Onsite Event Coordination: support events, visits and cultural moments.
• Cross-Functional Alignment: coordinate with Global Events team on seating and catering.

Skills

Vendor coordination

Process improvement

Cross-functional collaboration

Communication skills

Problem solving

Tools

Google Workspace

Ticketing systems

Event coordination tools

AI productivity tools

Job description

Workplace Operations Consultant (6-Month Contract)

Location: Austin, TX (100% Onsite, Monday-Friday)

Contract Duration: 6 Months

Job Title: Workplace Operations Consultant

Job Start Date - 8/24/26

Job End Date - 3/3/27

The Places Team is seeking an experienced, proactive Workplace Operations Consultant for a 6-month contract to support and optimize the physical operations of our regional hub. In this project-based consulting role, you will be a key operational driver for maintaining a smooth, welcoming, and highly functional workspace. As a dedicated partner, you will focus on executing local vendor services, refining site processes, and supporting physical event setups. In this capacity, you will operate as a collaborative, peer-level partner alongside our existing onsite Places team members and interface with cross-functional departments such as IT, physical security, and legal to support local compliance, safety drills and emergency preparedness.

Core Responsibilities

• Janitorial & Porter Services Coordination
• Vendor Accountability & Daily Site Readiness: Serve as the primary onsite point of contact for external cleaning and porter service vendors, coordinating daily walkthroughs to ensure conference rooms, common areas and community zones meet established quality and cleanliness standards.
• SLA Tracking: Monitor janitorial service deliverables against vendor service level agreements (SLAs) and elevate service gaps to the Regional Manager.
• Workplace Process Improvements
• Operational Documentation: Produce and maintain comprehensive documentation for day-to-day local workplace operations to ensure operational consistency and business continuity.
• Workflow Efficiency: Assess and streamline site operational workflows, optimizing local ticketing procedures (e.g., Jira, ServiceNow) and inventory management to improve overall efficiency.
• AI Process Integration: Leverage AI tools and automation solutions to optimize daily administrative workflows, streamline ticketing processes and accelerate documentation drafting.
• Space Optimization: Continually assess and optimize local space utilization to support hybrid work dynamics, seating configurations and future workplace planning.
• Metrics & Reporting: Expand on existing workplace metrics, tracking and reporting on facilities ticket-resolution times, occupancy data and service deliverables to support data-driven decision-making.
• Onsite Event Coordination: Provide end-to-end operational support for onsite events, team onsite, executive visits and cultural moments.
• Cross-Functional Alignment: Partner directly with the Global Events & Experiences team and designated local event Points of Contact (POCs) to handle seating configurations, catering setups, building access and physical requirements for office gatherings.

Requirements

• Professional Experience: 5+ years of hands-on experience in facilities coordination, corporate operations or premium hospitality services, preferably within a fast-paced corporate environment.
• Vendor & Project Skills: Strong background in coordinating external vendor services (specifically janitorial, facilities or catering) and managing deliverables.
• Process Mindset: Proven ability to analyze physical operational setups, identify inefficiencies and execute practical process improvements.
• Collaboration Style: Exceptional communication and interpersonal skills, with a track record of working effectively as a collaborative partner in peer-level team environments.
• Technical Proficiency: Comfortable using Google Workspace, workplace ticketing systems, event coordination tools and modern AI productivity utilities.