Office Operations Manager

Advanced Sentry; Austin (TX); On-site; USD 83,000 - 124,000; Full time

Job summary

Advanced Sentry in Austin is seeking a Workplace Operations Consultant for a 6-month, 100% onsite contract. You will partner with the Places team to optimize the physical operation of the regional hub, manage local vendor services, and maintain a welcoming, highly functional workspace.

In this project-based role you will document standard procedures, streamline ticketing (Jira/ServiceNow), and contribute to space planning, events, and safety readiness, working with IT, security, and legal to

Qualifications

• 5+ years of hands-on experience in facilities coordination, corporate operations, or premium hospitality services.
• Strong background in coordinating external vendor services (janitorial, facilities, or catering) and managing deliverables.
• Proven ability to analyze physical operational setups and implement practical improvements.
• Excellent communication and interpersonal skills, with a collaborative, peer-level work style.
• Proficient with Google Workspace, workplace ticketing systems, event coordination tools, and AI productivity utilities.

Responsibilities

• 1. Janitorial & Porter Services Coordination: primary onsite point of contact for external cleaning and porter vendors; ensure daily site readiness of conference rooms and common areas; monitor SLAs and escalate gaps.
• 2. Workplace Process Improvements: document day-to-day operations; streamline workflows and ticketing (e.g., Jira, ServiceNow); integrate AI tools; optimize space utilization; expand facilities metrics.
• 3. Onsite Event Coordination: support local events, team onsite, executive visits; coordinate seating, catering, building access, and physical requirements with cross-functional teams.

Skills

Facilities coordination

Vendor coordination

Process improvement

Cross-functional collaboration

Google Workspace

Tools

Jira

ServiceNow

AI productivity tools

Job description

Description

Job Start Date - 8/24/26

Job End Date - 3/3/27

Job Title: Workplace Operations Consultant

Workplace Operations Consultant (6-Month Contract)

Location: Austin, TX (100% Onsite, Monday–Friday)Contract Duration: 6 Months

Description

The Places Team is seeking an experienced, proactive Workplace Operations Consultant for a 6-month contract to support and optimize the physical operations of our regional hub. In this project-based consulting role, you will be a key operational driver for maintaining a smooth, welcoming, and highly functional workspace.

As a dedicated partner, you will focus on executing local vendor services, refining site processes, and supporting physical event setups. In this capacity, you will operate as a collaborative, peer-level partner alongside our existing onsite Places team members and interface with cross-functional departments—such as IT, physical security, and legal—to support local compliance, safety drills, and emergency preparedness.

Core Responsibilities

1. 1. Janitorial & Porter Services Coordination
   • Vendor Accountability & Daily Site Readiness: Serve as the primary onsite point of contact for external cleaning and porter service vendors, coordinating daily walkthroughs to ensure conference rooms, common areas, and community zones meet established quality and cleanliness standards.
   • SLA Tracking: Monitor janitorial service deliverables against vendor service level agreements (SLAs) and escalate service gaps to the Regional Manager.
2. 2. Workplace Process Improvements
   • Operational Documentation: Produce and maintain comprehensive documentation for day-to-day local workplace operations to ensure operational consistency and business continuity.
   • Workflow Efficiency: Assess and streamline site operational workflows, optimizing local ticketing procedures (e.g., Jira, ServiceNow) and inventory management to improve overall efficiency.
   • AI Process Integration: Leverage AI tools and automation solutions to optimize daily administrative workflows, streamline ticketing processes, and accelerate documentation drafting.
   • Space Optimization: Continually assess and optimize local space utilization to support hybrid work dynamics, seating configurations, and future workplace planning.
   • Metrics & Reporting: Expand on existing workplace metrics, tracking and reporting on facilities ticket-resolution times, occupancy data, and service deliverables to support data-driven decision-making.
3. 3. Onsite Event Coordination
   • Local Event Logistics: Provide end-to-end operational support for onsite events, team onsite, executive visits, and cultural moments.
   • Cross-Functional Alignment: Partner directly with the Global Events & Experiences team and designated local event Points of Contact (POCs) to handle seating configurations, catering setups, building access, and physical requirements for office gatherings.

Requirements

• Professional Experience: 5+ years of hands-on experience in facilities coordination, corporate operations, or premium hospitality services, preferably within a fast-paced corporate environment.
• Vendor & Project Skills: Strong background in coordinating external vendor services (specifically janitorial, facilities, or catering) and managing deliverables.
• Process Mindset: Proven ability to analyze physical operational setups, identify inefficiencies, and execute practical process improvements.
• Collaboration Style: Exceptional communication and interpersonal skills, with a track record of working effectively as a collaborative partner in peer-level team environments.
• Technical Proficiency: Comfortable using Google Workspace, workplace ticketing systems, event coordination tools, and modern AI productivity utilities.