Office Manager: Lead Operations & Talent Growth

Dead River Company; Epping (NH); On-site; USD 55,000 - 83,000; Full time

Job summary

Buxton Oil is seeking an Office Manager to oversee daily office operations, lead staff development, and ensure an outstanding customer experience. You will act as a trusted leader and Buxton Oil ambassador, driving operational excellence and a positive, collaborative work environment.

In this leadership role, you will recruit and develop talent, coach customer service teams, manage performance, payroll, and benefits, and partner with district leadership on budgeting and strategic planning.

Qualifications

• Several years of supervisory experience in an office or customer service environment.
• Proven ability to lead, motivate, and develop successful teams.
• Strong customer service and conflict-resolution skills.

Responsibilities

• Recruit, hire, onboard, and develop talented office team members.
• Lead, coach, and support customer service staff to consistently deliver exceptional service.
• Conduct weekly team huddles and ongoing coaching conversations to keep teams engaged and aligned.
• Resolve complex customer concerns with professionalism and care.
• Complete performance evaluations, performance scorecards, and provide wage recommendations.
• Manage district payroll submissions and employee benefit changes.
• Partner with district leadership through department meetings, budgeting activities, and strategic planning.
• Promote a positive culture built on teamwork, accountability, and continuous improvement.
• Ensure compliance with company policies and applicable state and federal regulations.
• Provide leadership and support in employee training, sales initiatives, office safety, workers' compensation, and district events.
• Identify opportunities to improve reporting processes and operational efficiency.

Skills

Team leadership

Supervisory

Customer service

Communication

Payroll

Training

Office operations

Job description

Buxton Oil is seeking an Office Manager to oversee daily office operations, lead staff development, and ensure an outstanding customer experience. You will act as a trusted leader and Buxton Oil ambassador, driving operational excellence and a positive, collaborative work environment.

In this leadership role, you will recruit and develop talent, coach customer service teams, manage performance, payroll, and benefits, and partner with district leadership on budgeting and strategic planning.